Nature of the Job: The Care Coordinator is responsible for assisting caregivers in their daily tasks to be successful with their clients and representing Homewatch CareGivers in the most professional way.

Scope of Position: Reports to the Operations Manager. This is a salaried position.

Knowledge and Skills Required: The Care Coordinator for the agency must meet the following qualifications:

1. Self-starter who is energetic, upbeat, organized, passionate about our services, and willing to do whatever it takes to get a job done.

2. Good oral and written communication skills with the ability to work effectively within a diverse community.

3. The ability to gather information and implement suggested changes for the success of caregiver interactions

4. Clean, professional image, behavior, and demeanor are expected at all times.

5. Participate & foster an environment where we are supported by a team committed to providing the highest level of care.

6. Excellent time-management skills and the ability to effectively multi-task.

7. Possess excellent problem-solving techniques and abilities

8. Able to communicate with prospective employees, clients, and referral sources.

9. Ability to be accountable for results.

10. Willingness to learn and adhere to agency policies on an ongoing basis.

Preferred Knowledge and Skills Required:

1. Be willing to go the EXTRA mile to succeed.

2. Caregiver skills experience.

3. Healthcare experience.

4. Software experience with Microsoft Suite.

Major Responsibilities:

1. Be a role model at all times - demonstrating professional behavior, dress and following all company policies.

2. Perform field visits every 7-10 days with all shifts assigned. Completing field visit paperwork for each visit. Also providing caregivers with any needed supplies while visiting.

3. Review the home safety assessment and individual care plan (ICP) for accuracy, make any updates to the ICP concerning medication changes & times for medication reminders, assess fall risk and mobility, and review daily activities along with routines the client prefers. Provide all ICP changes to the Operations Manager for review and system updating. Communicate those changes to all caregivers working with clients.

4. Encourage and coach caregivers as needed to assist with improving the client's care and relationships. If continued issues occur and possible disciplinary action is needed, the Operations Manager will do so in accordance with our policy and procedures in a fair and consistent manner.

5. Work directly with the Operations Manager and office staff on suggestions for matching caregivers and clients for successful client and caregiver relationships.

6. Communicate with ALL members of the team immediately, effectively, and consistently so no balls are dropped in processes

7. Respond timely to all phone calls and text messages.

8. Introduce new caregivers to clients for the first time and, review the ICP and, demonstrate what tasks need to be completed, answer any questions the caregivers may have - caregiver transitions.

9. Meet & greets - assist with introductions when clients want to meet a caregiver before deciding if they are a good fit and want to hire our company to assist them.

10. Maintain confidentiality of agency, employee, and client matters. Follow all HIPPA laws

11. Update the Operations manager on any situation immediately where caregivers have hurt themselves at work or away from work.

12. Provide care for clients in the event that a caregiver does not call and/or does not show up for their shifts. Be prepared at all times to assist in these last-minute situations.

13. Identify any critical incidents or complaints and notify the Operations Manager immediately.

14. Input and review daily journals in client and caregiver files.

15. Work on call as part of group rotation

16. Any other duty requested to maintain the operations of the business.

Experience and Training:

1. Minimum of 2 years of working with clients/caregivers.

2. Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.

3. Preferred additional 1 year of administrative or other work in an office setting.

Physical Qualifications:

1. Able to work an average of 40+ hours per week.

2. Able to bend, climb, stoop, and stand an average of 5 hours per day.

3. Able to lift 20-30 pounds.

4. Able to use tools necessary for the job.

5. Able to communicate effectively.

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.