Client Care Coordinator (Senior Care Advocate)

Job Title: Client Care Coordinator (Senior Care Advocate)

Location: Burlington County and Cherry Hill, NJ

Experience Level: 2+ Years Home Health/Home Care Sales or Coordination

THE OPPORTUNITY

We are seeking a high-caliber Client Care Coordinator who understands that Home Care is a specialized partnership, not a generic service. You aren’t just answering phones; you are the architect of a family’s peace of mind. At FirstLight Home Care, we lead with empathy and close with clinical excellence.

PRIMARY RESPONSIBILITIES

Client Intake & Service Coordination - Lead the client journey from initial inquiry to service initiation by conducting expert intake assessments and in-home evaluations that build immediate trust.

Service Planning & Oversight - Ensure reliable shifts and quality care

Scheduling & Staffing - Mastermind strategic staffing by matching qualified caregivers to client needs and managing real-time schedule updates for seamless care continuity

Documentation & Compliance - Ensure total operational compliance by maintaining accurate, timely, and confidential documentation in accordance with agency standards.

Client Relationship Management - Drive client loyalty through proactive family communication, rapid concern resolution, and strategic follow-up visits to ensure service excellence.

Office & Operational Support - Uphold service continuity and agency standards by managing daily operations, quality assurance monitoring, and mastery of our specialized schedulingsoftware.

Culture & Communication - Foster a culture of excellence by championing agency values and driving professional collaboration across the entire care team.

GENERAL QUALIFICATIONS

• Clinical Proficiency: Deep understanding of ADLs, IADLs, and the nuances of Dementia/Alzheimer’s care.
• Sales Sophistication: Proven ability to handle "Price" and "Privacy" objections using value-based rebuttals.
• CRM Mastery: Experience managing lead flows to ensure no family is left without a follow-up.
• Communication: Specialized experience in navigating the emotional guilt and stress of adult children.

EDUCATION & EXPERIENCE

• Associate degree or equivalent required; bachelor’s degree preferred
• Minimum 2 years of healthcare or home care experience preferred
• Prior supervisory or coordination experience preferred
• Equivalent combination of education and experience may be considered

CERTIFICATIONS & REQUIREMENTS

• Valid driver’s license required
• Current auto insurance required
• Additional certifications as required by agency policy or state regulations

REASONING & DECISION-MAKING

• Ability to assess situations and make sound decisions
• Strong critical thinking skills in dynamic care environments
• Ability to work independently and as part of a team

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Frequent communication (verbal and written) required
• Frequent use of hands for computer and documentation tasks
• Occasional standing, walking, sitting, and lifting up to 50 lbs
• Work performed in office and client home settings
• Potential exposure to illness or bodily fluids in home care environments
• Moderate noise level

Why FirstLight?

• Personal over Clinical: We move away from the "hospital feel" to focus on the senior’s personal story.
• Culture of Support: You are backed by a team that values your clinical insight and sales strategy.
• Impact: You directly influence the ability of seniors to age in place with dignity.

Compensation: Base pay commensurate with experience, supplemented by success-based bonuses. We believe in rewarding the "Extra Mile"—milestone bonuses are triggered by hitting specific growth targets, ensuring that as FirstLight succeeds, you do too.

Service Areas Include:

Camden County: Cherry Hill

Burlington County: Beverly, Bordentown, Burlington, Chesterfield, Florence, Hainesport, Lumberton, Moorestown, Mount Holly, Mount Laurel, Rancocas, Riverside, Roebling and Willingboro

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• Referral program

Work Location: Hybrid remote in Mount Laurel, NJ 08054