Inspire health. Serve with compassion. Be the difference.

Job Summary

Works with patients and families to address concerns or special needs that may arise during the clinical stay of the patient. Works directly with the interdisciplinary team to solve problems that patients and families may have with the goal of facilitating a positive patient experience. Functions independently and self-directed, frequently working in conjunction with nursing. Responds to difficult customer service situations and supports families and team members. At all times, models exemplary customer service and professionalism.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Responds to calls from staff and patients to serve as a liaison between clinical/non-clinical team members and patients/families to facilitate two-way communication, support, and information. Facilitates communication for families with the medical team; provides necessary information and comfort measures.
• Completes patient rounding with a continual focus on the patient experience and documents rounding as defined by the department.
• Serves as the initial point of contact when responding to concerns. Team member seeks resolution as part of real time service recovery.
• Collaborates with patients, families, and team members regarding best practices to improve patient safety and quality measures.
• Advocates for patients in a positive manner within the healthcare team.
• Promotes positive customer relations and serves as a model for customer service by modelling exemplary Customer Service and professionalism.
• Assists with locating patient belongings by following up with team members and updating the patient as needed.
• Performs other duties as assigned.
  
  

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, director or executive.
  
  

Minimum Requirements

• Education - Associate degree in a related field of study.
• Experience - Two (2) years of clinical experience with at least one (1) year in a hospital setting.
  
  

In Lieu Of

• In lieu of an Associate degree, may accept High School Diploma or GED and three (3) years of related experience within a hospital setting.
  
  

Required Certifications, Registrations, Licenses

• NA
  
  

Knowledge, Skills And Abilities

• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database)
• Data entry skills
  
  

Work Shift

Variable (United States of America)

Location

Greenville Memorial Med Campus

Facility

1008 Greenville Memorial Hospital

Department

10089089 Emergency Services Administration

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.