Community Liaison

About Team Recovery: Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, we're committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem.

Job Summary: The Community Liaison serves as the organization's primary field representative, responsible for cultivating strong community relationships, generating referrals, and maintaining a consistent presence across assigned regions. This role is essential to sustaining admissions growth through trust-based partnerships and effective collaboration.

Core Responsibilities:

• Relationship Development
  • Build and maintain strong, ongoing relationships with:
  • Hospitals (case managers, social workers, discharge planners)
  • Court systems (probation officers, caseworkers, legal partners)
  • Community organizations across assigned counties
  • Other assigned agencies as assigned
  • Establish trust and credibility with referral sources to support long-term collaboration
• OutreachEngagement
  • Conduct regular in-person and virtual outreach to referral partners
  • Represent the organization at community events, networking meetings, recovery-focused events
  • Actively expand the organization's presence within the community
• Referral Management
  • Respond promptly to referral inquiries
  • Coordinate closely with the admissions team to ensure a seamless admission and intake process
  • Support efforts to maintain consistent and qualified admissions flow
• EducationAdvocacy
  • Serve as an educational resource for partners and the community on:
    • Addiction and recovery
    • Mental health services
    • Accessing treatment and available resources
  • Promote awareness and reduce stigma through outreach and communication
• TrackingReporting
  • Document all outreach activities, referrals, and partner interactions in relative systems
  • Monitor and report on referral trends and engagement outcomes
• Business Development Support
  • Identify new partnership opportunities within assigned territories
  • Escalate strategic opportunities to Business Development leadership
  • Provide market feedback and insights to support growth initiatives
• Complete all other duties as assigned

Education Requirements:

• High School Diploma or GED required, degree in related field preferred.
• License Requirements:
• CDCA certification preferred but not required.
• CPR certification required, will train upon hire.
• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.

Experience Requirements:

• 2 years+ in healthcare operations, preferably in behavioral health or substance use treatment preferred.
• Ability to travel state-wide if needed.
• Ability to work independently and manage assigned territories.
• Strong knowledge of insurance processes, Medicaid guidelines, and level of care criteria.
• Excellent leadership, communication, and analytical skills.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work in a fast-paced environment.

Why You'll Love Working with Us: We believe in taking care of our team, both in and out of the workplace. Full-time employees (30+ hours/week) enjoy a comprehensive benefits offering, including:

• Competitive Pay + 401(k) with Employer Match – Plan for your future with confidence.
• Generous Paid Time Off – We value work-life balance and encourage time to recharge.
• Tuition Reimbursement – Invest in your growth with support for ongoing education.
• Comprehensive Medical, DentalVision Insurance – Your health and well-being matter.
• Employee Assistance Program – Get confidential support when you need it most.