Surgical Care Coordinator

Overview:

The Surgical Care Coordinator is a dual-role position responsible for supporting both clinical operations and administrative/financial coordination within the Ambulatory Surgery Center. This role ensures efficient patient flow, accurate insurance verification and authorization, and excellent patient experience from scheduling through surgical care.

Responsibilities:

Patient Care & Clinical Support

• Assist with patient intake, preparation, and flow throughout the surgery center.
• Demonstrate the ability to prioritize multiple tasks in a fast-paced environment.
• Respond appropriately to urgent or STAT requests and interruptions.
• Maintain patient confidentiality and comply with HIPAA regulations and all organizational policies.
• Support physicians and clinical staff as directed.
• Promote a cooperative, efficient, and patient-centered work environment.

Benefits Coordination

• Verify patient insurance eligibility, benefits, and coverage for procedures.
• Obtain prior authorizations and precertifications for all scheduled surgeries.
• Communicate financial responsibility and estimated out-of-pocket costs to patients.
• Submit and track insurance documentation and ensure compliance requirements are met.
• Collaborate with billing and revenue cycle teams to ensure accurate processing.

Administrative & Clerical Duties

• Perform all front-end clerical duties for the surgery center.
• Answer and manage incoming calls, route appropriately, and document messages.
• Maintain accurate and timely documentation in EMR and other systems.
• Demonstrate strong computer skills, including Microsoft Office applications.
• Support data collection and participate in performance improvement initiatives.

Core Competencies

• Strong verbal and written communication skills
• Excellent customer service and patient interaction skills
• Ability to multitask and prioritize effectively
• High attention to detail and organizational skills
• Strong problem-solving and critical-thinking abilities
• Ability to work collaboratively with physicians, staff, and patients
• Adaptability in a fast-paced, changing environment
• Cultural awareness and sensitivity to diverse patient populations

Minimum Qualifications

• High School Diploma or GED required
• Current Basic Life Support (BLS) certification (or obtained within 60 days of hire)
• Minimum of 2 years of experience in insurance verification or authorizations
• Working knowledge of medical terminology
• Proficiency in Microsoft Word and Excel
• Strong understanding of insurance processes, billing workflows, and authorizations
• Ability to take direction from multiple team members

Preferred Qualifications

• Experience in an Ambulatory Surgery Center (ASC) or specialty practice
• Leadership or supervisory experience
• Familiarity with EMR systems (e.g., Athenahealth or similar)
• Knowledge of gynecology or surgical workflows
• Bilingual is a plus!

Work Environment & Expectations

• Fast-paced surgical setting with frequent interruptions
• Requires strong time management and flexibility
• High level of patient interaction and cross-functional collaboration
• Must maintain professionalism and composure under pressure