Patient Care Coordinator

Job Title: Patient Care Coordinator

Reports To: Office Manager

Job Status: Full Time

The Patient Care Coordinator position was created for the purpose of assuring that all patients are greeted professionally, scheduled appropriately, and the office environment is maintained in a professional manner.

• Responsible for creating a welcoming and respectful environment for patients, visitors and vendors
• Coordinate all patient scheduling needs
• Manage electronic patient records on proprietary software
• Make daily remote bank deposits
• Enter Patient information correctly into scheduling and billing software
• Must assure all non-insurance charges are accurately invoiced to the patient
• Must be able to discuss commonly asked “hearing aid and hearing loss” questions
• Effectively communicate with all patients and visitors, including hearing impaired individuals
• Must accurately maintain cash box
• Must always protect patient and clinic privacy
• Effectively Track patient and doctor referrals
• Prepare and send thank you cards to patients and referral sources
• Performs daily office cleaning

• Maintain day-to-day operational procedures according to supervisor expectations
• Must adhere to all company policies
• Maintain a list of current marketing and advertising activities of the clinic
• Serve as a critical member of the clinic’s team, assisting in the growth of the practice
• Must be a self-starter and able to work independently
• Must be able to travel to outside events or referral sources on behalf of the clinic
• Must assure the clinic is kept neat and clean in both the front office and back-office areas
• Perform other duties as assigned

• High school diploma or equivalent required
• Possesses a strong customer service focus
• Excellent organizational skills
• Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude
• Experience with OMS and EHR systems, and/or ability to learn and master the practice’s scheduling systems
• Must have proficient computer skills (Microsoft Office)
• Must be dependable and self-motivated
• Must have the ability to prioritize multiple tasks and produce results with both speed and accuracy
• Must perform detailed tasks with speed and accuracy
• Must be able to communicate effectively with management and within the team

Exhibits a positive attitude, compassionate care, a professional appearance, is detailed, efficient and organized with an orientation toward accuracy. Maintains strict confidentiality and enjoys a team-oriented work environment to facilitate the smooth, efficient and professional care of the patient and performance of the office.

The typical work of this position is conducted in a professional office environment

• Professional attire and attitude are required at all times
• The position requires fine motor skills for typing, filing and manipulating hearing aids
• This position requires the person to be able to lift up to 50 pounds
• Must have reliable transportation, maintain a valid State Driver’s License and appropriate vehicle insurance

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person