Field Service Install Coordinator

JOB REQUIREMENTS: Description Mazak Corporation is looking for a Field

Service Install Coordinator to join the Service team. This position will

have the responsibility to coordinate all aspects of new machine

installations and large machine relocations. Communicates with customers

and other stakeholders and ensures exceptional service support is

provided in accordance with corporate metrics and guidelines. Scope and

Responsibilities: Essential duties include, but are not limited to the

following: Proactively attains a safe and healthy work environment for

all employees. \* Reviews each machine acknowledgement, identifies open

ER\'s, accessories, and expedites as required \* Research\'s power, air

and all other technical aspects of each machine to be installed and

prepares preinstall customer checklist and associated documents \*

Organizes customer pre- installation meeting and ensures resulting

action list is completed by all stakeholders \* Distributes preinstall

checklist and obtains customer confirmation & sign back. \* Tracks

machine & option completion and any department 9 deliverables \*

Coordinates with KY Traffic, customer, freight company, rigger, service

team leader & applications \* The ability to maintain a high degree of

customer satisfaction and adhere to our service management principles.

\* Utilizes excellent call center / customer relationship skillset. \*

Proactively determines the need for specialty tools, lifting equipment,

personnel lifts etc. and ensures these items are available when Field

Service Technicians arrive on site \* In some regions this position may

be combined with other roles such as Technology Center facilities

administrator Education/Certification: \* 2 Year Technical Degree or

equivalent experience is a plus Skills: \* Project Management / high

activity scheduling experience \* Customer relations experience \*

Ability to multitask \* Excellent communication skills. Pay range for

this position is \$55,000-\$65,000 annually EEO, including

disability/vets Equal Opportunity Employer/Protected

Veterans/Individuals With Disabilities This Employer Is Required To

notify all applicants of their rights pursuant to federal employment

laws. For further information, please review the Know Your Rights notice

from the Department of Labor. EOE, including disability/vets. \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6BDBF889673343F6