Client Care Coordinator

Client Care Coordinator

Location: Lindenhurst, NY
Position Type: Full-time or Part-time
Schedule: In-person, patient-facing role

Let’s be honest for a moment…

If you’re someone who:

• Feels drained by chaotic front desks and transactional environments
• Wants to be part of something meaningful — not just “answer phones”
• Naturally makes people feel calm, safe, and cared for
• Loves organization, systems, and making things run beautifully
• Wants to work in a space that values warmth and professionalism equally

…you might feel very at home at Pelvic Connections.

About Pelvic Connections PT

Pelvic Connections is a specialty pelvic health physical therapy clinic built on the belief that exceptional care begins the moment a patient first reaches out.

We are a cash-based, out-of-network clinic, which means:

• We prioritize connection over volume
• We support patients through vulnerable and often emotional health journeys
• Every interaction matters — including the first phone call

Our clinic serves patients across the lifespan — pregnancy, postpartum, pelvic pain, athletes, perimenopause and menopause, men’s health, and complex chronic conditions — all through a whole-body, biopsychosocial lens.

And our Client Care Coordinator plays a vital role in that experience.

This Role Is Different — Here’s Why

As a Client Care Coordinator at Pelvic Connections, you are not “just admin.”

You are:

• The first impression of our clinic
• The emotional tone-setter
• The systems organizer
• The protector of a calm, regulated environment
• A key support for our clinical team

You will work in a beautifully designed, calm space that supports nervous-system regulation — for both clients and staff.

What You’ll Do

• Answer phones and respond to inquiries with warmth, clarity, and confidence
• Guide potential patients through scheduling, pricing, and onboarding
• Maintain organized patient charts and documentation systems
• Support scheduling optimization and clinician fill rates
• Collect payments and manage billing processes in a cash-based model
• Maintain front desk flow and clinic presentation
• Communicate clearly with the clinical team
• Help coordinate workshops, events, and community outreach
• Contribute to social media and community engagement efforts (optional but encouraged)

You will be part of a team that values professionalism, growth, and emotional intelligence.

Who We’re Looking For

You don’t need a medical background — but you do need emotional intelligence.

We’re excited about candidates who:

• Are highly organized and detail-oriented
• Communicate clearly and warmly
• Are comfortable discussing pricing and financial conversations confidently
• Thrive in a structured but human-centered environment
• Can hold boundaries while remaining kind
• Are proactive, not reactive
• Want to grow within a small, boutique practice

Bonus if you:

• Have experience in healthcare, wellness, or boutique service environments
• Love systems, spreadsheets, and improving efficiency
• Enjoy being part of something mission-driven

Why Team Members Choose Pelvic Connections

• Calm, beautiful workspace
• Leadership that listens and invests in growth
• Clear expectations and strong mentorship
• A role that feels meaningful, not transactional
• A culture that values sustainability — not burnout
• The ability to build a long-term, meaningful career

We offer competitive hourly compensation for part-time roles and salary options for full-time roles.

A Final Note

We believe the patient experience begins long before they enter a treatment room.

If you’re someone who understands that warmth, organization, and professionalism can change someone’s healthcare journey — we’d love to connect.

Please send your Resume and Cover Letter to:
DrJackie@PelvicConnections.com

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health savings account
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Application Question(s):

• Please include "Pelvic Floor Therapy Rocks!" as your subject line when emailing me your resume as proof of attentional to detail. Thank you!

Education:

• Associate (Preferred)

Ability to Commute:

• Lindenhurst, NY 11757 (Preferred)

Work Location: In person