YWCM

Service Integration Coordinator

YWCA West Center Michigan

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Other Behavioral, Mental, or Healthcare Field

local_atm $16 - $18 an hour

Full job description

TITLE: Service Integration Coordinator

DEPARTMENT: Crisis Services and Community Programs

STATUS: Exempt

REPORTS TO: Vice President, Crisis Services and Community Programs

SALARY GRADE: 4

POSITION SUMMARY

The Service Integration Coordinator supports YWCA Central West Michigan’s mission by advancing organizational alignment and ensuring seamless service delivery across all Crisis and Community Programs. This position works closely with the Vice President of Crisis Services and Community Programs to streamline workflows, reduce program silos, and enhance cross-departmental communication.

The coordinator fosters collaboration and alignment among staff and programs so that survivors experience consistent, trauma-informed, and equitable support from the first point of contact through the continuum of YWCA services.

ESSENTIAL DUTIES & RESPONSIBILITIES

Collaborate with the Vice President of Crisis Services and Community Programs to align strategic goals, communication, and workflows across all departments.
Provide direct crisis response coverage through hotline support, referrals, and follow-up coordination, ensuring adherence to trauma-informed best practices.
Facilitate integration meetings, cross-team communication, and shared learning to strengthen interdepartmental collaboration.
Assess systems to identify gaps, inefficiencies, and opportunities for improved coordination; propose and implement process enhancements.
Work with VP of Crisis Services & Community Programs and Executive Assistant to document and standardize procedures for referrals, follow-up, and client service tracking.
Use data and staff input to support continuous quality improvement and inform system alignment strategies.
Support training initiatives that reinforce equity, trauma-informed care, and consistent service standards across all programs.
Serve as a communication bridge between departments to promote clarity, understanding, and joint problem-solving.

KNOWLEDGE, SKILLS & ABILITIES

High School Diploma minimum degree required.
Nonprofit experienced serving domestic violence and intimate partner violence survivors
Minimum of (2) years of experience in crisis intervention, advocacy, human services, or program coordination.
Experience in systems improvement or cross-departmental coordination preferred.

Solid understanding of trauma-informed and survivor-centered care.
Facilitation, communication, and collaboration skills.
Excellent organizational and analytical abilities.
Commitment to diversity, equity, inclusion, and the mission and values of the YWCA.

Core Competencies

Mission Commitment
Understands and supports the YWCA’s mission to eliminate racism and empower women. Demonstrates openness to learning about equity, inclusion, and social justice and how these values shape daily work and community engagement.

Team Collaboration
Works effectively with staff, community partners, and supervisors. Contributes to a positive, respectful, and cooperative team environment.

Adaptability and Problem Solving
Stays flexible when priorities shift and approaches challenges with curiosity and a focus on practical solutions.

Communication Skills
Listens carefully, speaks clearly, and maintains professionalism when engaging with survivors, colleagues, or community partners. Respects confidentiality and trauma-informed principles.

Trauma-Informed Approach
Demonstrates empathy, patience, and an understanding of how trauma impacts survivors and co-workers. Responds with compassion and consistency.

Organization and Accountability
Manages time and responsibilities effectively, meets deadlines, and takes ownership of work quality. Seeking opportunities for ongoing professional growth.