MSW - Case Manager

At Island Health, people are at the center of everything we do. As a part of the Care Management Team, you’ll play a vital role in supporting our mission to care for those who care for others. You’ll help create a positive and seamless experience for every team member — ensuring they feel valued, supported, and heard.

Island Health is seeking an experienced Case Manager to join our dedicated Care Management team. In this key role, you’ll collaborate with providers, patients, families, and payors to coordinate care, guide safe discharge planning, and ensure appropriate utilization of hospital services. This position is ideal for a compassionate, detail-oriented person who thrives in a fast-paced environment and enjoys problem-solving, patient advocacy, and teamwork.

• Location: Anacortes, WA, Onsite
• Schedule: Full Time / 40 hours per week
• Salary Range: $35.18 – $52.78 per hour

For Information on Employee Benefits

As a member of the interdisciplinary Care Management Team, the Case Manager - MSW will utilize a collective process to perform care coordination, discharge planning and utilization review to promote quality, cost effective outcomes for patient.

What you will be doing:

Discharge Planning

• Identifies patients at risk for encountering problems post-hospitalization through performing a comprehensive assessment of patient discharge needs.
• Works with patient and interdisciplinary care team members to coordinate and implement patient discharge planning.
• Facilitate referrals to outside agencies to facilitate safe and appropriate discharge plan.
• Provide in-depth psychosocial assessment and identifies appropriate interventions or referral to assist patient / families.
• Provides in-depth chemical dependency, mental health assessments. Connect patient and/or family with appropriate resources and referral.
• May provide guidance and serve as a consultant to the interdisciplinary care management team regarding complex psychosocial and/or discharge planning issues/barriers.
• Adequate knowledge of community services, resources and facilities to support discharge planning.
• Ability to prioritize and manage a daily patient caseload; includes ability to continually analyze and evaluate daily assigned caseload and prioritize the patients that require an initial or on-going discharge assessment, readmission risk assessment or discharge plan, which patients are discharging and need post-hospital placement and continued follow-up care needs.
• Assure timely and appropriate documentation of discharge assessments and plans, utilization review and any necessary follow-up care to assure safe and cost efficient continuity of care.
• May collaborate with community resources and be a liaison between Care Management and agencies as appropriate for the benefit of discharge planning.
• Communicates patient discharge plan with appropriate stakeholders in a timely manner.
• Documents clearly all assessments, interventions and planning in a clear, concise, accurate and timely manner.
• May perform initial and concurrent medical record review for third party payers.
• May review medical records for medical necessity of hospital admission and continued stay using Interqual or other assigned guidelines.
• Educate and include patient and family in transition planning in preparation for discharge and provides updates and/or changes throughout the hospital stay.
• Contact and arrange placements to skilled nursing facilities, rehab, long-term care, specialty care, home health agencies.
• Other duties as assigned dependent upon training and scope of practice.

What you will bring:

• Strong verbal, written and interpersonal communication skills.
• Strong organization skills with the ability to work independently or as part of an interdisciplinary team in a fast paced environment.
• Ability to organize, prioritize and manage multiple tasks.
• Timely and effective communication with patients, families, providers and interdisciplinary team.
• Assure excellent customer service is provided to all stakeholders inside and outside the organization.
• Knowledge of discharge planning, utilization review, CMS criteria related to patient status and general payor reimbursement requirements.
• Strong analysis/problem solving skills.
• Computer skills to include proficiency in keyboarding and data entry.
• Critical thinking skills, able to assess, evaluate and teach.
• MS Office proficiency preferred.

Your Qualifications:

• One (1) year experience in hospital discharge planning, case management and/or utilization management, or
• Two (2) years’ experience as a social worker in a health care setting.
• Master’s degree in social work from an authorized and approved program of study.
• Licensure in good standing as a Social Worker or Mental Health Counselor issued by the WA Department of Health, or
• Must maintain Counselor Agency Affiliated certification issued by the WA Department of Health.

Make a Difference with Us

At Island Health, every role contributes to our mission of compassionate, high-quality care. Join us and help create a workplace where every team member feels valued and supported.

Why You’ll Love Working Here

We believe in taking care of our people so they can take care of others. When you join Island Health, you’ll enjoy a culture that values integrity, compassion, teamwork, and growth — plus a robust benefits package that includes:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Paid Time Off and Extended Illness Benefits
• Life Insurance and Long-Term Disability Coverage
• Vested Retirement Contributions and Flexible Spending Accounts
• Tuition Reimbursement and Student Loan Repayment Programs
• Employee Recognition Events and a supportive, community-focused team

Ready to Apply?

Apply today and take the next step in your career with Island Health.