Home Care Coordinator

Home Care Coordinator

Overview:

As a Home Care Coordinator, you will play a pivotal role in supporting the efficient operation of the agency and managing the time sheets. Your responsibilities will encompass a variety of tasks ranging from administrative duties to specialized support in Managed Long Term Care (MLTC) enrollment and assisting elderly residents. A crucial aspect of this role involves being tech-savvy and proficient in various software applications to effectively manage tasks and communications.

Key Functions:

1. Timesheets Management:

Maintain accurate records of employee timesheets.

Ensure timely submission and processing of timesheets.

Collaborate with the payroll department to address any discrepancies or issues.

2. Phone Calls and Emails:

Handle incoming and outgoing phone calls and emails for the homecare Agency.

Provide courteous and professional assistance to callers and respond promptly to emails.

Prioritize and escalate urgent matters as necessary.

3. Managed Long Term Care (MLTC)/Maximus Assesment:

Assist with the enrollment process for Managed Long Term Care programs.

Maximus Assesment

Ensure compliance with regulatory requirements and deadlines.

4. Support to Elderly Residents:

Provide support and assistance to elderly residents accessing healthcare services.

Schedule and conduct Maximus appointments for residents as needed.

Demonstrate patience, empathy, and understanding in interactions with elderly clients.

5. Tech-Savvy Tasks:

Utilize technology proficiently to streamline processes and enhance productivity.

Troubleshoot basic technical issues and provide support to colleagues as needed.

6. Microsoft Package Knowledge:

Utilize Microsoft Office suite (e.g., Word, Excel, Outlook) for various administrative tasks.

Create and maintain documents and spreadsheets.

Leverage advanced features to enhance document management and data analysis.

7. Other Supporting Activities:

Assist with general administrative tasks such as filing, data entry, and document management.

Collaborate with team members to coordinate meetings, events, and training sessions.

Adapt to evolving needs and priorities of the agency, undertaking additional duties as assigned.

Qualifications:

· Previous experience in homecare administration or related field preferred.

· Previous experience with the HHAexchange system preferred.

· Excellent communication skills, both verbal and written.

· Strong organizational abilities with keen attention to detail.

· Empathetic and patient demeanor, particularly when interacting with elderly residents.

· Proficiency in Microsoft Office suite and other relevant software applications.

· Ability to multitask effectively and prioritize tasks based on urgency.

· Tech-savvy mindset with a willingness to learn new tools and technologies.

· Knowledge of Managed Long Term Care (MLTC) enrollment processes is advantageous.

· This position offers an opportunity to contribute meaningfully to the well-being of elderly residents and support the smooth functioning of a dynamic homecare agency.

Additional Information:

We offer a comprehensive benefits package, lunch every day, and opportunities for Growth.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person