Job Description

Primary Functions:

The care coordinator supports the departments from a team approach in support of families to promote timely access to needed care. Content expert of services within the departments, community services and insurance benefits to properly educate families and referring providers to ensure patients receive the appropriate care.

Essential Functions

• Assist with gathering and tracking necessary documentation for providers to conduct an efficient and meaningful patient evaluation.
• Assess patient information to determine what services are available within Nemours and community.
• Collaborate with Lead clinical coordinator, manager, other Nemours colleagues to ensure patients and families receive current and correct service and financial information.
• Assist in the education to referring providers/agencies regarding available services within supported departments.
• Extract necessary documentation for new patients visits to ensure an efficient and streamlined appointment for patients aiding to shorter appointment lengths and increasing access to care.
• Review coverage benefits and financial responsibilities to families supporting awareness of potential out of pocket costs.
• Connect families to additional resources as needed such as clinical care coordination and social work.
• Advocate for families and the work of the department. Raise barriers to ensure processes are not impacting or delaying patient care.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
  
  

Job Requirements

High School Diploma

1-3 year of job related experience

Knowledge of Behavioral Health and benefits a plus

About Us

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org .