Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Burlington location.



Primary responsibilities include:

·        Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).

·        Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.

·        Ensure the effective scheduling of service work, including ongoing adjustments.

·        Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments.

·        Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel.

·        Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results.

·        Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.

·        Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.

Compensation details: 36-40 Hourly Wage

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