Description:

The Intake Coordinator Intern will support the intake team by assisting with administrative tasks related to new case submissions, documentation, and client communication. This position provides hands-on exposure to healthcare operations, customer service best practices, and compliance standards, helping build skills critical to careers in healthcare administration, public health, or related fields.

Requirements:

Key Responsibilities

• Assist with reviewing incoming referral and intake requests for completeness and accuracy.
• Enter intake information into case management systems in a timely and accurate manner.
• Communicate with internal teams and external partners to obtain missing information and clarify case details.
• Support tracking and management of open intake requests to ensure prompt follow-up and resolution.
• Prepare and organize intake documentation in accordance with company policies and HIPAA regulations.
• Participate in process improvement initiatives to streamline intake operations.
• Collaborate with Intake Coordinators, Case Managers, and leadership on special projects as assigned.

Learning Objectives

• Develop an understanding of healthcare intake and referral processes.
• Gain proficiency in professional communication, documentation, and case management tools.
• Understand compliance requirements, including confidentiality and data security in healthcare operations.
• Strengthen administrative, problem-solving, and organizational skills.

Eligibility and Requirements

• Current student or recent graduate from an accredited college or university.
• Academic focus in Healthcare Administration, Public Health, Social Work, Nursing, Business Administration, or a related field preferred.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and demonstrate professionalism at all times.
• Detail-oriented, organized, and able to manage multiple priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).

Internship Details

• Schedule: Monday – Friday, 10–40 hours per week (flexible based on academic schedule), between the hours of 9am to 5pm.
• Duration: 8–12 weeks, with potential extension up to 16 weeks
• Interns are considered non-exempt employees and are eligible for overtime. This internship provides structured mentorship, hands-on experience, and potential future employment opportunities.

Equal Employment Opportunity (Our EEO Statement)

The Company is a veteran-owned Company and provides Equal Employment Opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender (including gender identity), pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, age, disability, genetic information, status as a covered veteran in accordance with applicable federal, state, and local laws, or any other characteristic or class protected by law and is committed to providing equal employment opportunities. The Company complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discharge, pay, fringe benefits, membership, job training, classification, and other aspects of employment. Team Members who believe they are the victims of discrimination should immediately report the concern to their Supervisor and Human Resources Department. Discrimination and harassment will not be tolerated.

We are committed to creating an inclusive environment for all Team Members and applicants. We value the unique skills and experiences that veterans bring to our team and encourage veterans to apply.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of our personnel. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.