Intake Coordinator/Administrative Assistant Hospice

Hospice Intake Coordinator / Administrative Assistant – Key Responsibilities

Intake & Referral Management

• Receive and process referrals from hospitals, physicians, facilities, or family members.
• Collect and verify patient information, insurance coverage, and clinical eligibility.
• Coordinate with clinical team to determine hospice appropriateness and schedule assessments.
• Follow up on pending documentation, physician orders, and certifications.
• Enter referral data into EMR (Electronic Medical Records) system accurately and timely.

Administrative Support

• Answer phone calls, screen inquiries, and route messages appropriately.
• Maintain updated records, forms, logs, and filing systems (electronic and paper).
• Schedule meetings, patient admissions, or visits for clinical staff as needed.
• Support billing or compliance departments by tracking patient documents or insurance forms.
• Order office supplies, assist with mail, and maintain office organization.

Communication & Coordination

• Serve as the liaison between referral sources, families, and internal hospice teams.
• Communicate effectively with patients/families regarding the intake and admission process.
• Notify team members of new admissions or changes in referral status.

Compliance & Documentation

• Ensure all intake paperwork meets Medicare/Medicaid and hospice regulatory guidelines.
• Secure signed consent forms, face-to-face documentation, and verbal certifications.
• Assist with data entry or audits related to patient eligibility and documentation.

Other Duties

• Assist with onboarding or orientation materials for new employees.
• Help plan staff meetings, training sessions, or compliance reviews.
• Maintain confidentiality in accordance with HIPAA and company policies.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Hospice & Palliative Medicine

Experience:

• Hospice Office: 2 years (Required)

Work Location: In person