Director of Referrals

Location: Ogden, Utah
Department: Partner Relations
Reports To: Executive Leadership
Employment Type: Full-Time / Exempt
Starting Compensation Range: $140,000 - $180,000 (DOE)

We are seeking a strategic and relationship-driven Director of Referrals to lead Lowe Law Group's Referred-Out function and oversee the continued growth and performance of our outbound referral network.

This role serves as a key bridge between Lowe Law Group and our referral partners, helping ensure cases are strategically placed with high-quality partner firms while maintaining strong alignment between external relationships and internal operations.

The Director of Referrals is responsible for overseeing referred-out partnerships, referral network performance, outbound referral strategy, and team leadership across the Partner Relations Department's Referred-Out lane.

This is a high-impact leadership role focused on:

As Director of Referrals, you will be responsible for overseeing the firm's referred-out partner network and ensuring the department operates in a structured, scalable, and relationship-focused manner. Key responsibilities include:

Leading the strategic direction of the referred-out referral network and outbound partnership initiatives
Maintaining high-level relationships with law firm partners and serving as an escalation point for sensitive or complex issues
Overseeing referral network performance, partner alignment, and overall partner quality
Identifying opportunities to strengthen and expand the firm's partner network across jurisdictions and practice areas
Supporting growth initiatives related to Outside Practice (OP) and Outside State (OS) referrals
Providing leadership, accountability, and development for team members within the Referred-Out function
Collaborating cross-functionally with Legal Team, Intake, Operations, and other departments to support referral execution and operational alignment
Monitoring referral workflow performance, partner responsiveness, and operational consistency across the department
Identifying inefficiencies, gaps, or risks and driving process improvements that support scalability and long-term growth
Helping ensure referred-out cases are handled with professionalism, organization, and strong follow-through

This role is best suited for someone who brings:

Strong leadership and relationship management skills
The ability to build credibility and trust with attorneys, law firms, and external stakeholders
Strategic thinking and operational problem-solving ability
Strong communication, organization, and accountability
Comfort balancing relationship management with operational execution
The ability to lead teams and drive performance in a fast-paced environment
A growth-oriented mindset with a focus on long-term scalability and improvement

5+ years of experience in strategic partnerships, business development, legal operations, relationship management, or professional services
Experience leading external relationships, strategic accounts, or partnership initiatives
Experience supporting or managing teams
Strong knowledge of personal injury law, referral dynamics, and legal operations strongly preferred
Business-to-business (B2B) sales or partnership development experience is highly preferred
Bachelor's degree or equivalent professional experience preferred

The referred-out network is organized, scalable, and operating effectively
Partner relationships remain strong, responsive, and aligned with company expectations
The department operates with clear accountability, structure, and follow-through
Network gaps and operational inefficiencies are proactively identified and addressed
The firm continues to improve partner quality, referral outcomes, and overall network performance
Cross-functional collaboration supports a seamless referral experience across the organization

Primarily office-based role with frequent computer, phone, and meeting use
Ability to sit or stand for extended periods
Occasional travel may be required

Competitive salary based on experience and qualifications
Performance incentive opportunities
Health insurance
Dental insurance
401(k) with company match
Paid time off (PTO)

Lowe Law Group is a fast-growing personal injury firm focused on building high-performing teams, strong partnerships, and scalable systems that support long-term success.

This role offers the opportunity to: