Peer Support Specialist I

Description

Peer Support Specialist- MCRT
Location: Hanford, CA
Position Type: Full-Time | Non-Exempt
Salary Range: $20.00 – $21.22 per hour

Join Our Mission

At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.

Position Overview:

Kings View is seeking a Peer Support Specialist – MCRT to join the Mobile Crisis Response Team (MCRT). This role provides direct support to individuals of all ages experiencing mental health crises through field-based and telephonic services.

As part of a multidisciplinary team, this position responds to non-life-threatening mental health calls, provides active listening, crisis support, and connects individuals to community resources. This role plays a critical part in helping stabilize individuals and reduce reliance on emergency services by promoting recovery and continuity of care. fileciteturn6file0

Key Responsibilities:

Crisis Response & Support:

• Respond to incoming crisis calls, chats, and community support contacts
• Provide active listening, emotional support, and collaborative problem-solving
• Apply crisis intervention techniques and safety planning
• Assist with emergency response coordination when needed
• Evaluate individuals for potential 5150 assessments (as applicable)

Care Coordination & Advocacy:

• Act as liaison between the Person Served, families, and care teams
• Assist in developing recovery and wellness plans
• Provide linkage to community resources and wraparound services
• Support stabilization efforts and prevent re-hospitalization

Documentation & Compliance:

• Complete documentation accurately and within required timeframes
• Maintain records in compliance with agency, HIPAA, COA, CCBHC, and CalAIM standards
• Utilize systems such as SmartCare and OneHCM effectively

Team Collaboration & Program Support:

• Collaborate with Mobile Crisis Response Team members and community partners
• Participate in outreach events and program activities
• Attend required trainings, meetings, and continuing education

General Duties:

• Maintain professionalism and empathy in all interactions
• Meet performance expectations for response rates and quality monitoring
• Work flexible schedules, including evenings, weekends, and shift work
• Perform additional duties as assigned

What You’ll Bring:

Required Qualifications:

• High School Diploma or equivalent
• Valid California Driver’s License (Class C)
• 0–1 year of relevant experience

Required Experience:

• Experience working with the public
• Lived experience as a consumer or family member (if required by program)

Required Skills:

• Strong communication and compassionate listening skills
• Ability to de-escalate crisis situations
• Strong documentation and data entry skills
• Ability to multitask and manage multiple systems
• Ability to work independently and as part of a team

Preferred Qualifications:

• Crisis counseling or behavioral health experience
• Experience connecting individuals to community resources
• Bilingual English/Spanish preferred

Professional Attributes:

• Compassionate and empathetic
• Strong critical thinking and problem-solving skills
• Ability to remain calm under pressure
• Culturally competent and respectful
• Strong desire to help vulnerable populations

Additional Requirements:

• Must meet insurability requirements if applicable
• Must be authorized to work in the United States

Pre-Employment Requirements:

• Background check
• Drug screening
• Live Scan (DOJ fingerprinting)

Work Environment:
This role may include field-based work, office work, and telephonic support. The position involves exposure to individuals experiencing behavioral health crises and requires flexibility, resilience, and professionalism.

Equal Opportunity Employer:
Kings View is an Equal Opportunity Employer.

ADA Statement:
Reasonable accommodations will be provided in accordance with applicable laws.