Refractive Counselor

Do you want to help people see better, look better, and feel better? We are seeking an experienced professional in vision care to join our Clinic (Electives) Team! This individual will be responsible for front line patient inquiries regarding refractive surgery and revenue cycle operations involving refractive surgery and premium cataract surgery.

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006. EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

EYE-Q has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment. As an Equal Opportunity Employer, we will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender, sexual orientation, gender identity, national origin, ancestry, citizenship, marital status, age, physical or mental disability, genetic information, veteran status, or uniformed service member status. Employment is at-will as permitted under applicable state law. Either the company or employee may terminate the employment relationship at any time, for any reason, with or without notice or cause.

DUTIES/RESPONSIBILITIES:

• Monitor and track patient satisfaction and provide ongoing improvement suggestions.
• Handle all LASIK phone calls and internet inquiries generated from online marketing activity.
• Monitor and maintain marketing material for LASIK.
• Coordinate financing/payment processing/collections for LASIK services.
• Perform LASIK counseling and scheduling, which consists of: Followup communication for potential LASIK candidates, release of LASIK patients as needed under direct supervision of the physician, providing patients with surgical arrival time, documenting health history of patient day of LASIK procedure in electronic records, and statistical data entry into DGM prior to LASIK procedure.
• Perform premium IOL counseling and patient education prior to scheduling with main surgery scheduler.
• Request medical record information from the referring provider.
• Maintain elective referrals, communicate with referring physicians and gather/forward comanagement documentation.
• Correlate appointment scheduling and gather required information for patients referred to academic hospitals.
• Cover elective services front desk as needed.

REQUIRED SKILLS/ABILITIES:

• Knowledge of LASIK and cataract surgeries and procedures.
• Knowledge of pre and postoperative care.
• Knowledge of interocular lens implant types and postoperative visual potentials depending on selection.
• Knowledge of electronic medical records, NextGen.
• Strong customer service, communication, and organizational skills.

EDUCATION AND EXPERIENCE:

• High school diploma/GED.
• Six months to oneyear related experience and/or technical school training.

Preference will be given to applicants with experience in an ophthalmology setting. This is a full-time position with a benefits package. Hourly rate will be determined based on experience and training of the candidate. Review of applications will continue until the position is filled.

POSITION LOCATION: EYE-Q Vision Care Fresno

SCHEDULE: Monday-Friday

PAY RANGE: $21.00 - $25.87 per hour depending on skills, experience, and certifications.

WHAT'S IN IT FOR YOU:

• Competitive pay
• Annual scrub vouchers
• Ability to apply for internal job opportunities after one year of employment
• Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
• Paid vacation, holidays, and sick time
• Employee discounts (glasses, contacts, and other cosmetic services)
• Birthday and milestone anniversary gifts
• Employee assistance program
• Employee appreciation events
• Community service and volunteering opportunities

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT: https://eyeqvc.com/careers/