Medical Assistant (MA) – Outpatient Psychiatry

Medical Assistant (MA) – Outpatient Psychiatry

Part-time

KindMind Behavioral Health – Rochester, MI

In-person/On-site

https://kindmindbh.com/

Who We Are

KindMind Behavioral Health is an outpatient mental health therapy and psychiatry practice in Rochester and Clarkston, Michigan treating patients struggling with a wide variety of mental health concerns. Our mission is to alleviate the mental health epidemic by bringing greater mental healthcare access to a community that is so critically underserved. We are committed to our patients and are dedicated to providing comprehensive, high-quality, and professional outpatient therapy and medication management services that are centered upon our patients’ needs.

Responsibilities

We are seeking an experienced Medical Assistant (MA) that shares our passion and aligns with our mission. The responsibilities of the MA include:

• Obtain and document patient vital signs.
• Submit and track prior authorization requests and communicating updates to providers and patients as appropriate.
• Manage prescriber emails/messages and complete assigned tasks.
• Answer incoming phone calls from patients by addressing routine questions, providing general information, and directing clinical or urgent matters to the appropriate provider.
• Scheduling follow-up appointments.
• Manage and return patient voicemails.
• Contact patients prior to scheduled appointments to obtain necessary information.
• Receive, review, and distribute incoming faxes and prepare outgoing faxes as needed.
• Manage any time-sensitive changes in prescriber schedules, when available.
• Prepare and coordinate laboratory orders.
• Process psychiatric medical record requests.
• Scheduling drug representative lunches as requested by prescribers.
• Assist prescribers with additional administrative or clinical duties as needed to support efficient workflow, continuity of care, and high-quality patient services.

The MA will be supported by the Operations Manager, providers, and office staff in executing these functions.

Qualifications

1. Associates or Bachelor’s degree (required)

2. Prior experience as a Medical Assistant or related role (required)

3. Behavioral health experience (preferred)

4. Medical Assistant certification not required

Skills

• Proficient with standard office technology (email, phone, computer, Word) and the ability to learn and use an Electronic Health Records system
• Willing to learn and be receptive to training and constructive feedback in an effort to develop autonomy and work independently
• Strong sense of professionalism
• Ability to multitask when needed and capable of working with interruption
• Capable of exhibiting strong interpersonal skills, compassion, and “emotional intelligence”
• Flexibility and willing to adapt to change
• Excellent written/verbal communication, time management, and organizational skills
• Ability to improvise, exhibit resourcefulness, and problem-solve effectively
• Prioritization skills

More About Us

KindMind Behavioral Health is revolutionizing the therapy and psychiatry industry by taking a far less conventional approach than most. Our mission is to break down the barriers of access to mental healthcare, destigmatizing mental fitness, and most importantly, alleviate the mental health epidemic in our community. We are committed to our patients and are dedicated to providing comprehensive, high-quality, and professional outpatient therapy and psychiatry services that are centered upon each individual patients’ needs. The first step to success is to make our providers career as painless as possible. Our practice is designed to eliminate the ongoing challenges that providers commonly face on a day-to-day basis so that they can focus their efforts on what’s most important as a provider and less on administrative work. Our team provides centralized scheduling, billing/collections, marketing, insurance credentialing, and many other admin duties so that our providers can spend their time helping patients and living out our mission. KindMind’s goal is to make our providers career as seamless as possible while also providing a competitive compensation structure, strong clinical support, innovative technology solutions designed for ease of communication and documentation, and above all, an incredible balance between professional and personal life by lifting all the tedious, time-consuming administrative burdens off their plate. We believe that removing these daily barriers helps our providers to not only be happier with their career, but to also provide higher quality care for our patients.

Compensation

• Competitive hourly wage

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule

Education:

• Associate (Required)

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• Rochester, MI 48307 (Required)

Work Location: In person