Care Coordinator

This position is an experienced Administrative Coordinator position who will be filling the need of coordinating the operations of a growing non-medical homecare agency.

After the first two months of in-office training, this job will be a hybrid work structure. Some fieldwork required. Changes to work location is at the discretion of the owner and maybe subject to change at a later date.

The ideal candidate must have past direct experience supervising, coordinating, and scheduling home care aides. This person will act as liaison between the Owner, the caregivers, clients, and the community. Responsible for the daily operations and quality of the agency. Maintain a leadership role for the planning and achievement of objectives that are consistent with the company, business, and financial goals.

Qualifications/Educational Requirements:

1. The candidate must be at least 21 years of age, with at least:

• One (1) Year of management experience.
• One (2) Year of Home Health/Home Care experience.
• Minimum one year supervisory/management experience, including hiring & coaching of caregivers, performance management, employee relations and supervision of daily operations in Home Health or Home Care settings.
• Demonstrated good judgment, problem solving and decision-making skills.

2. The Manager must possess the following skills:

• Excellent oral and written communication skills.
• Professional demeanor and appearance.
• Proficient skills to promote excellent client relations and customer skills.
• People management skills and the ability to network and manage a team.
• Self-starter, takes the initiative to get the job done
• Meticulous attention to detail, excellent communication, and interpersonal skills, and a strong work ethic
• A teammate that brings welcoming energy to our clients, caregivers, and third parties.
• Excellent organizational and time management skills.
• Someone extremely reliable, efficient with their time, and able to coordinate all administrative tasks (referrals, phone calls, scheduling, claims, etc.)

Responsibilities/essential functions: The person in this position must be able to independently perform the following essential job functions with or without reasonable accommodations. Duties include (but are not limited to):

1. Hire, onboard and schedule caregivers.

2. Conduct client in-home assessments.

3. Communicates appropriately among care team, clients, affiliated vendors and other third parties.

4. Works with the owner and other team members towards office and business goals.

5. Remain informed and educated about home care licensing regulations and standards as well as management issues.

6. Maintains mature problem-solving approach under stressful circumstances.

7. Promote interdepartmental cooperation and communication, which may result in mediation of client/caregiver disputes.

8. Develop employee excellence through recruitment, retention, training, motivation, and reward.

9. Ensure that the numbers and qualifications of caregivers available to provide services are sufficient to implement the plans of care to meet the personal care needs of the clients. This may mean sometimes working a shift if unable to find a fill-in.

10. Manage and monitor the scheduling & timekeeping reporting system for proper documentation, planning and evaluation.

11. Coordinates and participates in agency activities, including team-building activities, marketing, and other functions.

12. Oversee care delivery and client outcomes to ensure that care meets the clients’ needs.

13. Assure accuracy of public information material and activities.

14. Implement performance improvement priorities.

15. Complete a minimum of six (5) clock hours per year of continuing education in subjects related to the duties of the administrator and must include at least two of the following topics. *

a. marketing.

b. development and interpretation of agency policies.

c. basic principles of management in a licensed health-related setting.

d. ethics.

e. quality improvement.

f. risk assessment and management.

g. financial management.

h. skills for working with clients, families, and other professional service providers, and/or

i. community resources.

16. Monitor and take reasonable steps to ensure:

a. a. Client rights are exercised.

b. b. Compliance with applicable Federal, State and Local laws and professional standards are maintained.

c. c. Compliance with established policies and procedures.

d. d. Compliance with the client’s plan of care

Benefits:

401(k)

Health insurance

Vacation, sick time, & holidays

Disability Insurance

Schedule:

8 hour shift (8AM - 5PM), with 1 hour lunch.

Day shift

Monday to Friday

On-call rotation on agency holidays and every other weekend, if needed.

Classification: MANAGEMENT

Pay Scale: $55,000.00 - $80,195.00 (maximum position pay)

Job Type: Full-time

Salary: $60,000.00 per year ($28.85 ph)

Work setting: Hybrid work

Work Location: Hybrid remote in Tracy, CA 95376