Job Title: Pharmacy Care Coordinator
Allmed Benefits: Vision Insurance, Health Insurance, Dental Insurance and 401(k)
Pay Rate: $19/hr (Paid Weekly)
Work Location: 19500 IH 10 W, San Antonio, TX
Contract: 03/01/2026 to 05/31/2026Schedule:Primary Shift: 10:00 AM–7:00 PM CST, Monday–FridayRotating Saturdays: 9:00 AM–6:00 PM CSTDepartment Hours of Operation: 8:00 AM–8:00 PM CST (Mon–Fri) and 9:00 AM–6:00 PM CST (Sat)Dress Code: Business CasualPosition SummaryThe Pharmacy Care Technician supports pharmacy operations in a high-volume, fast-paced call center environment. This role manages inbound and outbound calls to assist with medication adherence, prescription refills, provider follow-ups, and member outreach. The position requires strong multitasking abilities, system navigation skills, and a commitment to delivering accurate and professional support to members, providers, and clinical staff.Team EnvironmentContractors will work onsite as part of a larger team consisting of 45 telecommuting Pharmacy Technicians, supported by three Lead Technicians and four Supervisors. The team operates collaboratively with a strong focus on productivity, quality, and compliance.Key ResponsibilitiesManage high-volume inbound and outbound calls related to medication adherence and prescription refillsConduct provider follow-ups and member outreach initiativesReview and interpret prescription claim documentationTranslate and interpret prescriber notes accuratelyHandle escalated inquiries across multiple communication channelsSupport Medicare drug-related issues and related documentationNavigate multiple internal systems simultaneously while maintaining accuracyProvide administrative support to pharmacy operationsParticipate in quality improvement initiativesMaintain strict adherence to HIPAA and compliance policiesDemonstrate consistent attendance and schedule adherence, including rotating Saturday shiftsWork independently within assigned shifts while meeting productivity and service standardsRequired QualificationsHigh School Diploma or GEDMinimum of one (1) year of experience in a pharmacy or medical settingAt least six (6) months of call center experienceOne (1) year of experience using Microsoft Office products (Word, Outlook, Excel, Teams, etc.)One (1) year of pharmacy and/or medical terminology experienceBasic system troubleshooting knowledgeAbility to multitask effectively in a fast-paced environmentStrong customer service, organizational, and communication skillsPreferred QualificationsPharmacy Technician license preferredBackground in pharmacy and/or healthcare with call center experienceProfessional ExpectationsMaintain professionalism in all member and provider interactionsProtect confidential information in compliance with HIPAA standardsDemonstrate reliability, accountability, and independent work capability

Pharmacy Care Coordinator

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