Service Appointment Coordinator

Position Summary

The Head Appointment Coordinator serves as the first point of contact for our Service Department and plays a critical leadership role in scheduling, customer communication, and driver coordination. This position ensures smooth daily operations by managing appointments, overseeing drivers, and delivering exceptional customer service.

Key Responsibilities

• Customer communication
• Greet customers as they walk in the door and direct them to where they need to go
• Answer incoming customer calls
• Scheduling service appointments
• Manage vehicles towed into dealership
• Manage a small group of pick up and delivery drivers

Qualifications

• Strong communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Leadership and team coordination skills.
• Professional demeanor and problem-solving mindset.

Preferred Experience

• Experience managing schedules
• Customer service experience
• Leadership experience

Benefits

• Medical and Dental Insurance
• Voluntary Insurance (life, disability, etc.)
• 401(k) Plan with Company Match
• Paid Time Off
• 7 Paid Holidays
• Employee discounts on Parts, Service and Vehicle purchases
• Paid Training