HVAC Service & Scheduling Coordinator

Majestic A/C, Inc. – Houston / Spring / The Woodlands

At Majestic A/C, we believe great service starts long before the technician arrives.
It starts with the voice on the phone, the person coordinating the day, and the teammate who keeps everyone calm, informed, and supported.

We’re looking for a Customer Experience Dispatcher who loves people, thrives in a fast-paced environment, and takes pride in being the connection point between our customers, technicians, and internal team.

If you’re someone who:

• Builds instant rapport with customers
• Communicates clearly and kindly under pressure
• Enjoys working with a tight-knit team
• Takes ownership and wants to grow

…you’ll feel right at home here.

Why Majestic A/C?

We’re a family-owned HVAC company with deep roots in the Houston area — but we don’t operate like an old-school shop.

✔ Strong team culture
✔ High standards, no drama
✔ Respect for work-life balance
✔ We invest in training, tools, and people
✔ We celebrate wins (big and small)

Our culture is professional, positive, and fun. We care about our customers and each other, and we’re intentional about building a team people are proud to be part of.

What You’ll Be Doing

This role is much more than scheduling — you are the hub of the operation.

Customer Experience

• Answer inbound calls with warmth, confidence, and professionalism
• Set clear expectations for customers regarding arrival times, service, and next steps
• De-escalate concerns with empathy and solutions
• Follow up with customers to ensure a great experience

Team Coordination

• Schedule and dispatch technicians efficiently throughout the day
• Communicate real-time updates between customers and technicians
• Support technicians by keeping their day organized and productive
• Work closely with CSRs, service managers, and leadership

Ownership & Organization

• Maintain accurate job notes and customer information
• Anticipate issues before they become problems
• Help keep the day running smoothly — even when things change (because they will)

Who We’re Looking For

This role is perfect for someone who is:

• Customer-obsessed – you genuinely enjoy helping people
• Calm under pressure – fast days don’t rattle you
• Clear communicator – friendly, confident, and professional
• Team-oriented – you care about the success of others
• Organized & proactive – you don’t wait to be told

Experience in HVAC, dispatching, or ServiceTitan is a plus — but not required.
We care far more about attitude, communication skills, and reliability than a perfect résumé.

What Success Looks Like

• Customers feel informed, respected, and taken care of
• Technicians feel supported, not stressed
• Fewer scheduling issues and smoother days
• Strong communication across the team
• A positive, can-do presence in the office

What We Offer

• Competitive pay (based on experience)
• Paid training and growth opportunities
• Supportive leadership and a team-first environment
• Stable, year-round work
• A company that values you as a person, not just a position

Our Promise

We will:

• Treat you with respect
• Give you the tools and support to succeed
• Listen to your ideas
• Help you grow if you want to grow

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person