Home Care Coordinator

Position Summary
The Home Care Coordinator plays a key administrative and operational role within the Home Care/OLTL Division of Heaven of Hope, LLC. This position ensures efficient client intake, compliance with Chapter 52 & 611, accurate scheduling, and professional communication between clients, caregivers, and agency leadership.

Client Coordination & Intake
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Schedule and manage all new client intakes under the MCO’s Platform.

• Coordinate service start dates and required documentation with the Owner/Director.
• Ensure all client admission paperwork is completed, reviewed, and filed in compliance with Chapter 611/52 regulations.
• Maintain accurate and current client records, service plans.
• Maintain consistent communication with clients and families regarding service updates and scheduling changes.

Staff Coordination & Scheduling
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Create and maintain client schedules to ensure continuous service coverage.

• Monitor caregiver attendance, call-offs, and schedule adjustments, maintaining minimal service disruptions.
• Maintain employee rosters, availability, and required documentation in agency systems.
• Assist with the onboarding and credential tracking of new caregivers as needed.

Compliance & Documentation

• Track expirations for required employee documents (physical exams, TB tests, CPR/FA certifications, etc.).
• Maintain secure and organized client and employee records in both physical and electronic formats.
• Support survey readiness efforts by ensuring all compliance documentation is up to date and easily accessible.
• Report and assist with any corrective action plans related to compliance findings.

Office Operations
Answer incoming calls and provide professional, customer-focused communication to clients, caregivers, and partners.

• Assist with correspondence, data entry, and recordkeeping tasks to support daily operations.
• Coordinate supply management and administrative support tasks as directed by the Office Manager.
• Maintain confidentiality and adhere to HIPAA standards at all times.

Field Responsibilities (2 Days Weekly)

Conduct home visits to assess service quality, client satisfaction, and caregiver performance.

• Complete and submit Home Visit Reports with follow-up actions as necessary.
• Deliver supplies or documentation to client homes when needed.
• Provide support to caregivers in the field through coaching, communication, and training reinforcement.

Qualifications

Minimum of 2 years’ experience in home care, human services, or healthcare administration.

• Working knowledge of OLTL and Chapter 611 regulations preferred.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Valid driver’s license and reliable transportation required.
• High school diploma required; Associate's or Bachelor's degree preferred.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)

Work Location: In person