Operations & Program Management

Oversee all aspects and functions of the Behavioral Health Clinic (BHC).

• Develop and implement policies, procedures, workflows, templates, and systems to ensure effective service delivery.
• Lead continuous quality improvement efforts to enhance program effectiveness, staff performance, and client outcomes.
• Develop and implement the BHC’s strategic plan to guide growth and service expansion.

Clinical Oversight & Service Delivery

• Hire, train, and supervise BHC staff.
• Provide clinical supervision and oversight to applicable staff, with an emphasis on documentation standards, strengths-based care planning, trauma-informed practices, and system navigation.
• Review and approve assessments, treatment plans, and documentation (e.g., IM+CANS, progress notes) focusing on quality and funder-related requirements.
• Monitor service delivery to ensure timely referrals, follow-ups, and consistent care coordination for children and families.
• Supervise case management staff to ensure that client needs are assessed holistically across behavioral, social, educational, and medical domains.
• Create and maintain onboarding workflows for new clients to ensure smooth and timely service initiation.
• Lead interdisciplinary team meetings to foster collaboration, problem-solving, and integrated service delivery.
• Maintain a small clinical caseload and provide direct intervention as needed.

Compliance, Billing & Accreditation

• Ensure compliance with state regulations and agency standards through quality reviews.
• Monitor billing practices and develop systems to support financial sustainability.
• Collaborate with funders and lead efforts to meet and maintain accreditation requirements; support the clinic through audits, reviews, and compliance visits.

Community Engagement

• Establish and maintain referral relationships through community outreach with Medicaid Managed Care Organizations, schools, social service agencies, developmental pediatricians, early intervention providers, psychologists, and other relevant partners.
• Participate actively in Community Stakeholder Meetings to inform local systems and increase visibility of clinic services.

Required Skills

• Must be an LCSW, LCPC, LMFT or psychologist in the state of Illinois.

Clinical Expertise

• Strong clinical skills and sound professional judgment
• Proficiency in interpreting and approving clinical assessments (e.g., IM+CANS)
• In-depth knowledge of the Illinois developmental disabilities system
• Familiarity with Medicaid, insurance policies, state behavioral health regulations, and accreditation standards

Program & Systems Knowledge

• Skilled in developing and implementing policies, procedures, and workflows that meet both clinical and regulatory standards
• Demonstrated experience in continuous quality improvement and program development
• Strategic thinker with the ability to align clinical practices with program goals

Leadership & Collaboration

• Proven experience in leadership roles, with the ability to supervise multidisciplinary teams
• Strong interpersonal and communication skills for effective collaboration with families, staff, funders, and external partners
• Clear understanding of resources available to families and children in Illinois to reduce stress and improve quality of life

Professional Competencies

• Highly organized with excellent attention to detail
• Exhibits a high degree of autonomy, initiative, and follow-through
• Adaptable and solutions-focused in evolving environments

Job Type: Full-time

Pay: $80,000.00 - $87,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person