About Job
Full-Time Elmhurst, IL Posted on 10/10/2025
The Intake Coordinator serves as the primary point of contact for patient referrals, facilitating a seamless intake process from initial contact to admission. Key responsibilities include gathering patient information and medical history, verifying insurance and benefits, completing paperwork, managing the referral process with providers, and coordinating services with the Clinical Ops team and patients. This role bridges Intake, Sales, Clinical Ops, and Warehouse, ensuring every referral moves quickly and accurately from order to therapy setup, with a high level of communication at every step to both patients and providers.Responsibilities and Duties:
- Serves as the primary contact for referral partners and patients – owning communication, updates, and resolution.
- Builds trust with physicians and referral staff by demonstrating responsiveness, accountability, and high service standards.
- Ensures patients feel guided, informed, and cared for throughout the process.
- Oversees a small Intake team - manages staffing, training, productivity, and quality.
- Ensures all orders are processed quickly and accurately.
- Partners with Warehouse and RT Scheduling to remove bottlenecks and guarantee timely setup.
- Collaborates closely with Sales ensuring flawless follow-through.
- Drives SOP adherence, KPI reporting, and process consistency across Intake and downstream functions.
- Builds dashboards/scorecards to track intake performance, patient experience, and referral satisfaction.
- Shares insights with leadership, highlighting opportunities to improve speed, accuracy, and communication.
- Champions process improvements that enhance patient care and market growth.
- Other duties as assigned.
- Demonstrated ability to deliver high-touch service with the utmost professionalism, discretion, and empathy.
- Strong interpersonal skills with the ability to anticipate needs, exceed expectations, and build trust with physicians, referral staff, patients, and teammates.
- Leadership presence: sets clear expectations for Intake team and drives accountability.
- Market ownership mentality treats the assigned market like a business within the business, aligning incentives with impact.
- Committed to providing a best-in-class patient experience.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:
- In an 8-hour day the employee lifts/carries 10 lbs. frequently.
- In an 8-hour day the employee stands/walks 1 hour.
- In an 8-hour day the employee sits for 7 hours.
Location: Elmhurst, IL
Pay: From $60,000 Annually Based on Experience
Professional Field

Patient Focus
Diagnoses
Avoidant Personality Disorder
Issues
Aging
Therapeutic Approach
Methodologies
ECT
Practice Specifics
Populations
Racial Justice Allied
Settings
In-patient Non-Psychiatric
In-patient Psychiatric
Research Facilities/Labs/Clinical Trials
Home Health/In-home
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