The selected Social Worker Personal Care Services (PCS) will work within Social Work Service and will provide services to Veterans receiving non-institutional care (NIC) through the Orlando VA Healthcare System. They will be responsible for the administrative and clinical reviews of Veterans receiving VA authorized care in the community for one or more of the PCS Programs, such as; Homemaker/Home Health Aide (H/HHA), Home Respite, Community Adult Day Health Care (CADHC), and/or Veteran Directed Care. Re-certification of program services may be completed via Veterans Video Connect (VVC), telephone, or other approved method. Services include provision of high-quality case management, clinical assessment, advocacy, and coordination of linkages to other appropriate VA or community service providers and/or agencies as needed by the Veteran. This is accomplished in collaboration with other members of the interdisciplinary treatment team. Some of the duties include, but are not limited to;

• Resolving requests to change assigned agencies and reviewing requests for additional services.
• Responsible for assuring that the documentation for all Veterans receiving VA-purchased home health care services have their need for service reviewed per-guidance outlined in the Standard Episode of Care (SEOC); e.g. every 180 days.
• Will act as liaison between VA and community home health agencies.
• Responsible for overseeing the recertification of services for Veterans admitted to the PCS Programs by the PCS Coordinator, ensuring Veterans re-authorized for services continue to meet program eligibility, e.g. H/HHA, CADHC, In-Home Respite, and VDC programs.
• Works independently in providing appropriate documentation, review, and follow-up of complaints within the PCS Programs.
• Responsible with the GEC Social Work Supervisor and PCS Coordinators for organizing and preparing reports concerning the PCS Programs for the Medical Center Director, VISN Liaison, and Central Office.
• Knowledgeable of Veterans' benefits and services relating to special programs, service-connected compensation, and non­service-connected pension, including co-pay criteria for PCS Programs.
• Provides both informal and formal education to VA staff on any changes in VA policy concerning their programs, as well as community agency staff.
• Establishes rapports with agency/community providers, to monitor Veterans' care plans for re-authorization of services per SEOC.
• Enters all Veteran/family contacts in the electronic medical record using appropriate formats and templates.
• The participation of contributing to the successful completion of clinical reminders as appropriate for Social Work scope of practice and/or privileges and performance measures of the facility as assigned.
• Other duties as assigned.

Work Schedule: The primary tour of duty will be M-F 8am to 4:30pm. However, the selectee may also be required to work various shifts on a permanent or temporary basis, based on the needs of the service and patient care.
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #:
Permanent Change of Station (PCS): Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Must have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to to verify that the social work degree meets the accreditation standards for a masters of social work.
• Licensure: Must be licensed or certified by a state to independently practice social work at the Master's Degree level. Current state requirements may be found by going to . (NOTE: For those who have a Florida LCSW license, you must be registered with the state as a "Qualified Supervisor" in order to provide supervision for licensure or specialty certification. All others must meet the requirements of their state of licensure to be able to provide supervision for licensure.) Applicants with Puerto Rico LSW must be an active member of the College of Social Work Professionals of Puerto Rico (CPTSPR) and must provide CPTSPR active membership certification. For additional information, please visit Membership - CPTSPR.(https://cptspr.org/colegiacion/)
• English Language: Must be proficient in spoken and written English

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure or certification that are part of the basic requirements of the occupation. For employees who do not meet all of the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

• Such employees in an occupation that requires a licensure or certification, may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions.
• Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
• Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all of the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.
• If an employee who was retained in an occupation listed in 38 U.S.C. § 7401 (3) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

Grade Determinations:
Social Worker, GS-9

• Experience, Education, and Licensure: None beyond the basic requirements.

Social Worker, GS-11

• Experience and Licensure: Appointment to the GS-11 grade level requires completion of a minimum of one year of post-MSW experience equivalent to the GS-9 grade level in the field of health care or other social work-related settings, (VA or non-VA experience) and licensure or certification in a state at the independent practice level. In addition to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting.

Preferred Experience: Those applicants with the following experience are highly preferred.

• Experience with Geriatrics & Extended Care programs and services provided in the community to assist Veterans with aging in place, such as: Homemaker/Home Health Aide, Home Respite, Community Adult Day Health Care and Veteran Directed Care programs.
• Experience in performing assessments, treatment planning, care coordination, crisis intervention, and advocacy.
• Competency of care needs related to geriatric and Veteran populations.
• Experience in locating and obtaining VA and community resources specific to this group and assisting with linkage to appropriate referrals.
• Able to work independently providing psychosocial support to client populations with highly complex health and/or mental health problems.

Reference: For more information on this qualification standard, please visit .

The full performance level of this vacancy is GS-11. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-09 to GS-11.

Physical Requirements: The position requires performance of work which involves light physical effort, such as that involved in lifting light files, bending, standing, reaching, operating office equipment such as telephone, copier, fax machine, scanner, etc. The physical demands of the work requires use of fingers; moderate walking and standing; near vision correctable at 13" to 16" to Jaeger 1 to 4; far vision correctable in on eye to 20/20 and to 20/40 in the other; hearing aid permitted; clear speech; emotional stability; moderate duty.