About Job

GENERAL DESCRIPTION

The Client Care Coordinator for the Central City Health (CCH) Supportive Housing Program plays a key role within the Housing Department by coordinating housing and behavioral health service connections for individuals enrolled in supportive housing programs. This position is responsible for facilitating client intakes, conducting eligibility screenings and psychosocial assessments, entering and maintaining accurate data in both the HMIS and EHR systems, and ensuring engagement with services aligned to members’ needs. The Client Care Coordinator also provides field-based support at Project-Based Voucher (PBV) housing sites and contributes to care coordination, compliance, and grant-related documentation responsible for the accurate and timely completion of all initial certifications, annual recertifications, interim recertifications, and unit transfers in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and program guidelines. This position plays a critical role in ensuring housing assistance is administered fairly, accurately, and in compliance with federal and organizational standards.

RESPONSIBILITIES

Conduct initial screenings and psychosocial assessments to determine eligibility for housing and behavioral health services

Facilitate enrollment and documentation processes in accordance with program and funder requirements

Provide field-based support and clinical case management to engage clients in housing stabilization and behavioral health services

Assist clients in navigating care and accessing services such as therapy, primary care, supported employment, and recovery supports

Maintain regular contact with clients through in-person and remote check-ins

Complete and update client records in HMIS and EHR systems in a timely and accurate manner

Document all clinical and case management interactions in accordance with agency, licensing, and compliance standards

Track service connections, eligibility documents, and follow-ups

Serve as a point of contact at PBV housing sites to provide support, resolve issues, and collaborate with property management

Conduct regular visits to housing sites to provide on-site care coordination and follow-up

EDUCATION AND EXPERIENCE

Master’s degree in Social Work (MSW) required; must hold current Michigan LMSW licensure.
Current Michigan Chauffeur’s Driver’s License required; Candidates who do not have a chauffeur's license, may still apply but must acquire a chauffeur’s license within 30 days of employment. Demonstrated ability to adhere to State of Michigan driving laws, evidenced by maintaining an insurable driving record in accordance with CCH commercial auto insurance carrier required.
2 years of experience in housing services, behavioral health, or case management preferred
Basic Life Support (BLS) certification required.
Familiarity with HMIS (Homeless Management Information System) and Electronic Health Records (EHR) preferred
Strong knowledge of housing systems, behavioral health services, and community resources
Excellent communication, organizational, and documentation skills
Ability to work independently in the field and as part of a multidisciplinary team
Must have a valid driver’s license and reliable transportation
Ability to work independently, maintain confidentiality, and exercise sound judgment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).