LEAD exists to establish a new system of response and care for people who live with unmanaged behavioral health needs, deep experiences of complex trauma, cognitive disabilities, persistent poverty and often lifelong experiences of punishment, failure, betrayal, and marginalization-people who are not served by office-based, appointment-based, and time-limited care.

• Acts as a contact point for all referrals to LEAD case management.
• First point of contact during warm hand off or initial contact with referrals.
• Conducts street outreach, as needed, to locate and attempt to engage referred individuals who have yet to complete intake or who do not regularly meet with their case manager.
• Ensures effective and efficient communications and collaboration between all partners involved in referring and receiving referrals for LEAD, starting with the referral agency and the participant.
• Must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers, law enforcement, and LEAD participants demonstrating ability to provide street-based outreach and engagement with complex population.
• Work as a street-based team with case Managers for connecting participants face-to-face.
• Willing and able to engage in the policies and procedures related to managing crisis situations in the community as outlined by the Dutchess County Department of Behavioral and Community Health and the LEAD Project Manager. (May include but not limited to contacting Helpline, Mobile crisis team, the police, and/or utilizing the Dutchess County Stabilization Center.
• Attend Operation Work group (OWG) as scheduled and all other meetings, including community-based meetings, as suggested or appointed by supervisor or delegate.
• Attend City of Poughkeepsie Court to facilitate diversion referrals and engage with participants.
• To perform duties assigned by supervisor or delegate, otherwise not listed above.