· Answers Medicare and Medicaid calls from consumers and provides basic information about Medicare Parts A, B, and D; Medicare Advantage; and Health and Human Services programs. Consults source documents or does brief research as needed to provide consumer information. Mails information to consumers as requested. Enters caller/client data in SAMS reporting system.

· Screens individuals for public benefits, completes and submits application for programs that include, but are not limited to, Medicare Savings Programs, Part D Extra Help, and SNAP. Completes Medicare plan comparisons. Mails and faxes documents as needed. Maintains client records related to application submission. Enters client data in SAMS reporting system.

· Enters Benefits Counseling volunteers' client data in SAMS reporting system; enters staff overflow client data as needed.

· Assists with educational mailouts and logistics related to ordering and distributing outreach items. Maintains outreach documents in easily accessible electronic files. Sends periodic satisfaction surveys to consumers and tabulates results. Helps update handouts and informational tip sheets. Mails and/or emails educational materials to Benefits Counseling program volunteers and aging network contacts. Performs related duties such as formatting and proofreading documents, making copies, and scanning documents.

· Serves as departmental phone assistant by distributing calls to correct social service agencies or internal staff; distributing messages; obtaining information and processing incoming calls.

Qualifications:

· Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training

· Over one year up to and including three years related experience

· Valid state issued driver's license, Benefits Counselor Certification or the ability to obtain within six months of employment.

· Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

· Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

· Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such

· education is obtained in high school up to college. However, it may be obtained from experience and self-study.

· Receives Direction: Work is non-standardized and varied and requires the incumbent to produce expected results and meet deadline by following general procedures. The employee normally performs the job by following established operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance is reviewed upon completion for approval.

· Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.

· Work requires frequent and regular contact with others in a direct reporting relationship and may involve contact with others outside of the direct reporting relationship. The purpose of the contact is to address specific issues and/or general policies.

· Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision- making abilities appropriate to the work environment of the Agency.

Job Type: Contract

Pay: $21.59 per hour

Work Location: In person