About Job

Intake Coordinator (CSA / FIT Program)

Location: Brockton CSA/HBT Team

Hours: 30 per week

Salary Range: $31/hr - $32/hour

Who We Are:
BAMSI has been “bringing people and services together” since 1975. We are a trusted partner in providing critical behavioral health services to children, youth, and families, helping them build supportive connections within their community.

What We Offer:

Time Off - 4 weeks combined vacation, personal and cultural holiday
12 paid holidays
2 weeks Sick Time

Highly Specialized Paid Trainings including opportunity to earn CEUs
HSA and Competitive Benefit Package
403B plan with discretionary match
Wellness Activities
Employee Assistance Program
Career Development Opportunities

Why BAMSI?

Meaningful Impact: Be the first point of contact for families seeking essential mental health services.
Professional Growth: Deepen your expertise in child-serving systems and the Wraparound process.
Supportive Team: Collaborate with dedicated professionals in a mission-driven environment.

What You’ll Do:
Serve as the vital single point of entry for children and families accessing CBHI services (CSA, FIT, Home Base). You will be the bridge between families in need and the critical care they require.

Triage & Process Referrals: Act as the first contact, calling families within 24 hours to explain services and obtain consent.
Coordinate Care: Maintain referral logs, manage waitlists, and collaborate with Program Directors to ensure timely service activation.
Verify Eligibility: Check insurance via online portals and work with billing staff to confirm coverage.
Ensure Compliance: Maintain accurate records in line with MCE and BAMSI standards, upholding strict confidentiality.

What You Bring:

Education: Master’s degree in the human services field.
Experience: 2+ years working with youth/families with mental/behavioral health needs.
Skills:
- Knowledge of Wraparound Process & Systems of Care Principles.
- Sensitivity to diverse cultures and family dynamics.
- Excellent organizational and communication skills.
- Proficiency in Microsoft 365.
Requirements: Valid driver’s license, reliable transportation, and flexibility to participate in an after-hours referral rotation.