About Job

Job Description:

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Care Coordination Specialist!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities

This person will be responsible for ensuring appropriate communication with primary care providers for targeted patients across different care settings (Hospital, Emergency Department, Clinics, and Primary Care Offices). Coordinators will work directly with patients over the phone, and in person, depending on the needs of the individual patient and the program.
Requirements

Must possess a high school diploma or GED, Bachelors degree preferred

Must be able to work in an outcomes and deadline oriented environment.
Must be able to cope effectively with interruptions
Must use time effectively and have excellent “People” skills

Knowledge, Skills and Abilities:

Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
Microsoft Word, Power Point, Excel

Microsoft Outlook

Meditech (if applicable to position)

Epic (if applicable to position)

Performance Manager/NetLearning
Must be able to read, write, and speak the English language in an understandable manner.
Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
Must be able to follow written and oral instructions.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.