About Job

Position: Crisis Counselor

Classification: Full-time, Exempt

Location: Media, Pennsylvania

Reports to: Associate Director of Clinical Services

The Crisis Counselor supports the mission of DAP by providing crisis and supportive counseling on the hotline and in-person. This position is a full-time (40 hours per week) position.

Essential Duties

Delivers crisis intervention, safety planning, and supportive counseling to individuals who have experienced domestic violence through the 24-hour hotline and in-person at DAP Main Office and Safe House
Meets with clients via short-term counseling for follow up safety planning, crisis intervention and referrals as needed
Facilitates appointments with walk-ins at the main office during designated walk-in hours
Develops individual safety and services plans
Provides follow-up contact for domestic violence victims
Identifies opportunities to provide referrals
Facilitates support groups and drop-in groups, as needed
Maintains knowledge of other service providers so as to be able to provide appropriate information and referrals
Facilitates referrals to DAP services including Legal, Safe House, Advocacy, Housing and Counseling
Maintains up to date releases for agency participants and keep accurate documentation in client files
Supports coordination of coverage for 24/7 hotline, as needed
Provides direct support for hotline volunteers
Assists with safe house intakes as needed
Supervises intern tasks as needed
Completes chart documentation in a timely manner
Submits monthly counseling statistics in a timely manner
Works cooperatively with other DAP staff to ensure holistic response and service delivery
Participates in counseling and organizational staff meetings
Attends PFA Court as needed

Qualifications and Competencies:

Bachelor’s degree in social work, counseling, or related field
Strong interpersonal and communication skills, including active listening
Ability to support effective resolution of complex or sensitive disagreements or conflicts
Ability to build constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
Ability to work well independently, setting high standards of performance for self and assuming responsibility and accountability for successful completion of assignments or tasks
Ability to work well with others, promoting commitment within the team to achieve goals and objectives
Interest in delivering trauma-informed human services in a complex environment, placing a high value on creating an environment that embraces and appreciates diversity
Maintains confidentiality and earn through and respect through consistent honesty and professionalism in all interactions
Knowledge of the dynamics of domestic violence, understanding of the social service system, and experience in crisis intervention in a residential setting preferred
Ability to work with diverse populations and in a multi-disciplinary setting
Proven ability to maintain confidentiality regarding all activities at DAP, pertaining to both clients and staff, demonstrating consistent honesty and professionalism at all times.

Work Environment

Work is primarily performed in as office setting or within secured residential safe house
Ability to provide reliable transportation

Other Requirements:

Successful completion of required organizational training within two weeks of hire
Successful completion of required ongoing organizational training.
Satisfactory Criminal Background Check and other organizationally required clearances

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The Domestic Abuse Project of Delaware County is an equal opportunity employer. All employment is at will and no employment contract shall be construed from any action, document, or statement of the employer.