Essential Job Duties

• Works alongside the front desk receptionist at front entrance of POC building
• Identifies clients in need of comprehensive intake assessment
• Interviews client in private intake office and completes initial paperwork
• If client’s issues need to be escalated, directs clients to appropriate agency in the CRC or makes appointment for client with the Case Manager
• Creates and maintains client records in Charity Tracker databases
• Answers phones and completes associated clerical tasks
• Maintains and reviews the building calendar for the agencies in the building Greets clients and visitors in a professional and welcoming manner as they enter the Community Resource Center
• Responds to client inquiries in polite and timely manner
• Contribute to team effort by accomplishing related tasks as needed

Skills/Qualifications

• Deep knowledge and understanding of services and resources offered at POC
• Positive attitude and professional demeanor
• Ability to maintain confidentiality and use discretion when dealing with sensitive information
• Strong Spanish and English communication skills
• Excellent organizational skills
• Strong customer service acumen
• Flexibility to adapt to changing needs of organization, including working at different sites, outreach efforts, at different POC in-house programs, and other duties as assigned
• Locations include but are not limited to CRC, Edgebrook, Falcon Park, Hanover Park and other locations where POC programs are active

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person