Position Summary

Bostick Truck Company (BTC), the area’s leading commercial upfitting and service provider is seeking a Sales and Service Coordinator to join our team. This role is a vital member of our sales team, responsible for managing vehicle intake, order processing, and customer communications to ensure a smooth sales experience. This role supports both administrative functions and direct customer engagement, providing an excellent foundation for growth into a full inside sales position.

Key Responsibilities

• Oversee vehicle intake and order management, enhancing the customer experience, including quoting and customer follow-ups.
• Maintain detailed and accurate CRM records and assist with all sales-related documentation.
• Respond promptly to inbound customer inquiries via phone, email, and walk-in visits, delivering professional and high-quality service.
• Develop extensive knowledge of BTC’s truck equipment and upfitting options to effectively support customer needs.
• Assist sales representatives with business development, online sales, order follow-up, and customer relationship management.
• Progress into an inside sales role, independently managing retail customers and sales processes at our Pontiac location.

Qualifications

• Previous experience in a dealership, service advisor, or inside sales role is preferred.
• Strong organizational skills with the ability to handle multiple tasks and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills with customer-focused enthuiasm.
• Proficiency in Microsoft Office applications and CRM or dealership management systems.
• Detail-oriented, reliable, and a proactive self-starter eager to learn the commercial vehicle industry.

What We Offer

• Salary starting at $55,000/year with commission opportunities after 6 months.
• Comprehensive benefits including 401(k) with company matching, health, dental, and vision insurance, and paid time off (PTO).
• Monday through Friday in house day shift schedule, 7:30 AM to 5:00 PM

• Hands-on training and professional development opportunities in commercial vehicle upfitting and sales.
• A supportive, team-oriented workplace culture committed to employee growth and success.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Ability to Commute:

• Pontiac, MI 48340 (Required)

Work Location: In person