Are you passionate about healthcare and looking to make an impact from the comfort of your home? Do you have a background in healthcare that gives you an understanding of the importance of efficient patient care? We are seeking a highly organized, detail-oriented, and customer-focused Phone Counselor to join our team. This remote position offers flexibility to work from home while providing exceptional service to our patients.

Salary range: $20-22/hr

Schedule: Sunday-Thursday 1:00pm-9:30pm | Tuesday-Saturday 1:00pm-9:30pm

Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.

Summary

A Phone Counselor is responsible for providing high quality, prompt and caring employee assistance and crisis services, and any other duties as assigned.

Qualifications

• Bachelor's degree in Psychology, Social Work, or a related field. Experience will be considered in lieu of education.
• Previous experience working with case management, crisis intervention, and call centers preferred.
• May be required to work flexible hours and overtime.
• Preferred Skills: ability to type a minimum of 25 WPM.
  
  

Essential Functions:

• Answer calls from those seeking assistance from our hospitals and refer to proper resources promptly
• Respond to crisis calls in an appropriate and professional manner.
• Use crisis stabilization techniques and proper procedures in making referral to appropriate facilities.
• Coordinate and correspond with our hospital intake staff when setting appointments.
• Respect confidentiality of caller/clients in every way.
• Demonstrate strong empathic and listening skills, good interpersonal boundaries, assertive communication style, and case management skills.
• Work in collaboration with team to provide quality care for all patients and appropriate support for remote facilities.
  
  

Knowledge/Skills/Abilities:

• Positive attitude and ability to work well with others.
• Excellent communication skills. Professional, articulate voice. Ability to communicate effectively, both orally and in writing.
• Ability to multi-task in several computer applications while holding a conversation with a customer.
• Enjoy working in a fast-paced environment while maintaining a professional attitude.
• Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis. Excellent organizational skills and documentation orientation.
• Ability to maintain confidentiality.
• Ability to work independently. Must be self-motivated and goal oriented.
• Ability to perform the essential job functions of this job, with or without reasonable accommodations.
• Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
  
  

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
  
  

EEOC Statement

Lifepoint Health is committed to Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.