Front Desk Intake Coordinator (PRN / As-Needed / Per Diem)
Location: Greater Charlotte Area
Status: PRN / Per Diem / As-Needed (Part-Time, Variable Hours)

Overview:

Do you like changing things up? Enjoy working in different settings and meeting new people? Architech Sports & Physical Therapy is looking for a dependable and flexible Front Desk Intake Coordinator (PRN / As-Needed / Per Diem) to provide front desk coverage across our clinics in the Greater Charlotte area, with a concentration in North Mecklenburg and Cabarrus County.

In this role, you'll support a variety of clinic teams and be the welcoming face for patients as they begin their care journey. It’s a great fit for someone who thrives in dynamic environments, values great customer service, and is comfortable jumping in when and where they’re needed most.

At Architech Sports & Physical Therapy, we believe in proactive, personalized care for athletes and active individuals at every level. Our mission is to combine physical therapy and performance in a way that helps our clients not only recover, but thrive. You'll join a collaborative, fast-paced environment with a team that values innovation, patient experience, and professional growth.

Schedule & Availability:

This is a part-time, PRN (as-needed/per diem) position. Hours are variable and based on clinic coverage needs.

• There is no guarantee of a minimum number of hours

• Coverage may be requested with little or no advance notice

• Extended coverage may be requested for planned PTO or employee leaves

• Typical shift is 8:00 AM to 5:00 PM, with a break from 12:00 PM to 1:00 PM, Monday through Friday

• Flexibility and reliability are essential

Key Responsibilities:

• Serve as the first point of contact for patients, delivering a welcoming and professional experience

• Answer phones, manage scheduling, and maintain patient flow

• Accurately verify insurance and process co-pays or patient balances

• Ensure completion and accuracy of intake paperwork and documentation

• Support clinicians with basic administrative and front office tasks

• Maintain cleanliness and organization at the front desk

• Provide coverage for planned time off and unexpected absences, sometimes on short notice

What We're Looking For:

• Previous experience in a front desk, receptionist, or administrative support role (healthcare or physical therapy setting preferred)

• Excellent communication and customer service skills

• Strong organizational skills and attention to detail

• Ability to multi-task and remain calm in a busy environment

• Dependable, punctual, and responsive to last-minute scheduling needs

• Willingness to travel to multiple locations within the Greater Charlotte area