Description

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Compensation Range: $21/hr - $23/hr commensurate with experience

Overview

The Patient Care Coordinator is responsible for screening patients, including insurance verification, to provide medical case management services for all Primary Care patients.

Responsibilities

• Patient Intake and Screening:
• Coordinate and complete intake screenings of patients.
• Identify program eligibility for ADHC, OASAS, Health Homes, RAD, OMH, PrEP, and other services.
• Collaborate with the Intake Specialist to ensure PRAPARE screenings for new and annual patient visits.
• Generate leads in eicare for new patients.
• Financial Assistance:
• Assist uninsured/underinsured patients with completing sliding fee scale applications.
• Coordinate the enrollment of patients into insurance plans, including ADAP applications for primary care.
• Assessment and Referrals:
• Provide assessment (PRAPARE) and referral services in the absence of the Intake Specialist.
• Coordinate with the care management team for subspecialty and other clinically related referrals for all Primary Care clients.
• Interdisciplinary Coordination:
• Participate in interdisciplinary meetings and transcribe meeting minutes for quality improvement projects.
• Document hospitalizations and schedule discharge appointments as needed.
• Collaborate with OASAS, Health Home, ADHC, Youth and Prevention Services, and RAD clinical and support staff to communicate on client progress and referrals.
• Set up regular on-site meetings with case managers to review the status of dually enrolled clients.
• Document significant issues discussed regarding client progress.
• Team Collaboration:
• Participate in Morning Huddle and regular medical staff meetings, including Quality Improvement.
• Collaborate with Nurse Manager (RN) to create pre-huddle sheets relating to patient needs for provider follow-up.
• Documentation and Outreach:
• Document clinical interventions in the PC medical records.
• Coordinate with ancillary programs such as OMH/ADHC/OASAS to perform client outreach activities.
• Maintain care coordination ownership unless otherwise designated.
• Advocacy and Support:
• Support and participate in advocacy efforts to end homelessness and AIDS.
• Assist medical providers with all paperwork needed by clients (e.g., transportation forms, home health aide forms, etc.).
• Process paperwork and ensure proper documentation within the EMR.
• Provide case management programs internally, including weekly provider scheduling and reporting on clients who no-show for appointments.
• Assist with patient registration professionally and accurately.
• Perform professional and efficient scheduling of patient appointments.
• Provide excellent customer service, resolving problems and escalating issues as needed.
• Provide coverage for Patient Intake Specialist as needed.
• Other Duties:
• Other duties as assigned by the Health Center Director or Clinic Operations Manager.
• Ability to work occasional evenings and weekends with advance notice.
• Adhere to the Housing Works Core Values: Membership, All In, Stronger Together, and High Performance.
• Adapt to a fast-paced environment with competing priorities, assisting in other roles as needed.