Supervised by: Program Manager

Positions supervised: 0

FLSA classification: Non-Exempt

Bachelor's degree in related field such as training and development, personnel administration, education, psychology, counseling, human resources, or any social science field.

Or associate degree (any discipline) and two years’ experience providing case management, counseling, or other direct services to at-risk individuals or sixteen to twenty-one-year-old youth may be substituted for bachelor's degree.

Or four years of related experience may be substituted for bachelor's degree.

Job Location: Pasco

Salary Range: $20.57 to $26.84 DOE

Career Counselor will assist the Manager in achieving programmatic success statewide. Under the supervision of the Program Manager, this position will work to improve the economic and educational status of eligible students. This position will provide assessments, counseling, education, employment preparation, job development and related services to individuals in a positive and compassionate manner. This position will work with the support services department to provide services to reduce barriers. It is expected that this position will establish strong professional relationships with OIC students, businesses and community partners and employers to meet program goals and objectives. This position will assist the manager with day-to-day supervision, timekeeping and updating the program manager on any performance issues. Provides training to staff on the areas of their expertise.

Keep the Program Manager apprised of the progress in meeting monthly and annual goals for the program.

Will provide training to staff on the areas of expertise.

Complete the career counseling cohort objectives assigned by the Associate Director and report in a timely manner to the Program Manager.

Ensure assessment, counseling, education, employment preparation, job development services are provided to eligible individuals.

Manage and guide cohort of students in a positive and compassionate manner.

Complete intake interview for potential participants in person and virtually to determine eligibility for program services.

Enroll individuals who meet eligibility requirements and can provide required documentation into appropriate program services, completing intake forms and getting required documentation.

Refer ineligible persons to other appropriate service providers, maintaining documentation of the referral.

Assess skills, aptitudes, interests, short- and long-term education, training, and career goals, conduct testing and develop an agreed upon Individual Employment Plan (IEP) and Individual Success Plan (ISP) for enrolled students.

Assess barriers and support service needs of all members of the family unit and make referrals to appropriate providers.

Provide emergency and support services to students.

Provide follow up on effectiveness and appropriateness of services provided through referral of students’ family members who are not enrolled in OIC programs.

Monitor, review, and document the progress of each participant in meeting the objectives of the IEP and ISP. Periodically meet on site with the program participant and training providers to determine training progress, ensure contract compliance, and resolve any problems.

Provide students with individual and/or group career and job search counseling, including interviewing techniques, resume preparation, labor market information, job retention skills and job development/referral services.

Learn and apply knowledge of federal, state, and local laws, regulations, and provisions in providing employment and training services to eligible students.

Contact employers throughout the assigned region to negotiate and secure on-the-job training; work experience; try-out employment, and other core training agreements, and to develop job placement opportunities.

Negotiate and secure classroom training partnerships with training institutions, including community colleges, technical colleges, school districts and other basic and vocational skills training providers throughout the assigned region.

Complete relevant training evaluations during and upon completion of the training objective or placement into unsubsidized employment.

Perform appropriate follow-up to verify job retention.

Develop and maintain comprehensive case files for each participant, to include the IEP & ISP, training evaluations, counseling notes, on-site monitoring reports and all other forms and reports pertaining to the participant.

Maintain accurate and complete participant’s files. Work in close cooperation with other Career Counselors and Program Management to provide participant case management support as needed.

Establish a professional relationship with clients, businesses, and employers to meet program goals and objectives.

Establish a network of contacts with potential partner agencies and organizations in local communities to meet the needs of the program and clients and to ensure services are not duplicated and to develop a list of referral resources.

Other duties as assigned.

Excellent oral and written communication skills including demonstrated competency in preparation of editing complex multi-party documents.

Demonstrated experience in a professional office setting, including working in a busy office setting which deals heavily with a high volume of calls, public contact, and public presenting.

Demonstrated ability to work well independently and in teams.

Strong working knowledge of various software applications such as Microsoft Word, Excel and Outlook required. This includes other software such as zoom and Microsoft Teams

Knowledge of various office machines such as computers, copier, fax machines and postage machines.

Able to analyze statistical and financial reports, to identify problems and to take corrective actions.

Knowledge of career services programs and labor market trends.

Detail oriented in maintaining records and strong organizational skills and have the ability to capture data required by funding sources.

Demonstrated ability to manage multiple projects at the same time and the ability to delegate duties to staff based on an assessment of their skill set.

Demonstrated experience in interviewing candidates for positions and determining if a candidate viable for a position within the department.

Demonstrated ability to utilize sound judgment, work effectively and calmly under pressure and maintain high level of confidentiality.

Demonstrated experience working in a confidential environment that deals with multicultural clientele, experience in relating to a wide variety of people, and the ability to remain calm when dealing with upset people.

Ability to work independently in a fast-paced environment.

Ability to demonstrate a genuine concern and respect for all cultures and diverse populations served by OIC.
Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions. Frequently required to stand, walk, and sit. Frequently required to talk and hear. Occasionally drive a motor vehicle in different seasonal weather and road conditions and times of day. Occasionally we will lift up to 10 pounds. Occasionally required to reach, push/pull, and stoop.

Successfully pass a Criminal History & Background Check. Successfully pass a pre-employment drug test. Maintain a current driver’s license, require motor vehicle insurance, reliable vehicle, and good driving record. Employment is conditional on CEO approval.