About Job

Intake Coordinator
2621-5 Harrison St.
Bellwood, IL, 60104
or
1949 N. Humboldt Blvd.
Chicago, IL 60647
Full-time, non- exempt
Hourly Rate: $20.00

Are you a compassionate professional looking to serve communities in need? At Healthcare Alternative Systems (HAS), we’ve been a trusted provider of healthcare and mental wellness services in Chicago for over 50 years, operating across 14+ locations. We’re looking for dedicated individuals eager to make an impact in behavioral health, substance use treatment, and crisis intervention. Join our mission-driven team and enjoy affordable benefits.

JOB SUMMARY
Under the supervision of the Program Manager, this person greets all individuals entering the office, answers and properly directs all incoming telephone calls, takes messages when necessary, receives and dispenses all fax transmissions, and performs general clerical duties. The incumbent must be able to acknowledge and treat all individuals (on the phone and in person) with courtesy and respect, using excellent customer service skills.

ESSENTIAL DUTIES

Attend in a courteous and professional manner to all incoming clients, calls, visitors, and other referral/partner stakeholders with a welcoming positive attitude – take messages and refer them to the appropriate party and return all incoming calls promptly.
Adhere to HIPPA requirements regarding confidentiality of participants.
Complete initial new admissions intake workflow for incoming program participants – compile weekly Caritas physical exams and lab reports for Medical Director’s review, in a timely manner.
Support management and clinical personnel with clerical work pertaining to program operations.
Responsible for the maintenance of all program records in accordance to policy and procedures of funding sources - including updating participants’ charts in Electronic Health Record system/Care Logic.
Data Entry, execution, and tracking of all monthly mandatory emergency safety drills.
Outreach to referral partners for clients eligible to enroll in Level 3.5 ASAMP placement criteria; including daily data-base tracking of all outreach/recruiting efforts for new intakes.
Receive, distribute, and correspond to all incoming and outgoing program communications.
Request, obtain and store an inventory of office supplies, program donations, maintenance and equipment.
Perform urinalysis screenings on program participants as per agency protocols.
Participate in agency meetings and fundraising efforts.
Perform other duties as assigned by supervisor.

REQUIRED SKILLS/ABILITIES

Must have good verbal, written, and professional communication skills.
Must have good computer knowledge, Microsoft Office: Word, Excel, and Publisher.
Must be willing to work flexible hours, as per program needs.
Bilingual/Bicultural (English/Spanish) required.
Possession of a valid driver’s license and willingness to use personal vehicle in course of employment.
H.A.S. requires all staff to work on-site.

EDUCATION & EXPERIENCE

Must be a high school graduate or its equivalence.
Must have at least one year of related experience in exceptional customer service in a substance use facility / program.

PHYSICAL REQUIREMENTS
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

EEO
It is the policy of H.A.S. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\

Comprehensive Benefits at Healthcare Alternative Systems (HAS)

At HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you’ll receive:
Generous Paid Time Off (PTO)

13 Paid Holidays – Enjoy time off to rest and recharge
Comprehensive Health Insurance – Affordable HMO, PPO, and HSA options through Blue Cross Blue Shield
Dental & Vision Coverage – Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue Shield
Flexible Spending Account (FSA)- Medical, dependent care and commuter
Retirement Plan – 403(b)
Life & Disability Insurance
Education & Training Support - $200 dollars annual
Voluntary Benefits
EAP

Join a mission-driven team that supports your well-being while making a difference in the community!

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