General Summary:

We are seeking a compassionate and experienced Master's Level Social Worker with 3000+ hours of supervised clinical experience to serve as the Group Home Clinical Supervisor for a group home serving individuals with chronic mental illness. In this role, you will provide clinical leadership while also supervising two group home managers to ensure the delivery of high-quality care. You will be responsible for fostering a safe, supportive, and therapeutic environment that promotes the well-being and independence of residents. This position requires strong clinical expertise, leadership skills, and a deep understanding of mental health conditions, as well as experience in managing teams effectively.

Supervisory responsibilities:

• Recruit, interview, and train new hires in collaboration with the Talent Acquisition team.
• Oversees the group home management, setting clear expectations, providing guidance, and fostering a culture of accountability.
• Conduct regular performance evaluations and provide timely feedback, including corrective action when necessary.
• Handle disciplinary actions and terminations in accordance with company policy, with a fair and transparent process.
• Consistently perform all duties within the framework of our Core Values.

Principal Duties & Responsibilities:

State & County Compliance:

• Confirm the group home’s compliance with state and county regulations, including CBRF (Community-Based Residential Facilities) requirements (DHS 83) and crisis stabilization protocols.
• Lead state and county audits, verifying all documentation and operational standards are met.
• Regularly monitor and meet compliance of licensing, safety, and operational standards to avoid violations and improve the quality of services.

Clinical Excellence & Supervision:

• Routine onsite visits to serve as the primary licensed clinician overseeing the clinical care and development of Individual Service Plans (ISPs).
• Actively monitor client rights, misconduct, and ethical concerns, addressing issues that do not meet state and professional standards.
• Provide guidance to staff on clinical excellence, treatment strategies and best practices for residents with mental health conditions.

Recordkeeping & Case Management:

• Maintain accurate and organized resident records, ensuring compliance with state and federal regulations for documentation and privacy (HIPAA).
• Complete required reports and statistical records.
• Review documentation in case management system for efficient tracking and accurate reporting.

Budget & Financial Oversight:

• Partner with Director to oversee group home budget and audit expenses to meet financial goals.
• Review and track expenditures, reporting any variances to senior leadership.
• Identify areas for cost savings without compromising the quality of care or services.

Community Collaboration & Agency Partnerships:

• Develop and maintain effective partnerships with community agencies, case workers, and other service providers to enhance the overall quality of care and resources for residents.
• Participate in local mental health community groups to advocate for better services and resources, to meet residents’ needs.

Mental Health & HUD Regulations:

• Maintain a strong understanding of state and county mental health service systems to align with best practices, evolving standards, and policy changes.
• Review HUD housing regulations, and the process to help residents apply for housing subsidies.

Physical Presence & Oversight at Group Homes:

• Regularly visit group homes to ensure the operations are safe, clean, and therapeutic.
• Provide clinical supervision and mentor team on policies, addressing emerging challenges, and handling high-risk situations.

Crisis Management & On-Call Responsibilities:

• Respond to crisis situations with expertise and decisiveness, advise proper de-escalation, and intervention procedures are followed.
• Lead staff in crisis management protocols, instructing what effective practices should be executed.

Knowledge, Skills & Abilities Required:

• Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork.
• Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission.
• Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals.
• Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objective

Travel Required: Ability to travel up to 15-20 %.

Required education and/or work experience:

• Master’s degree in social work or a related field (required).
• Licensed Clinical Social Worker (LCSW) in Wisconsin (preferred).
• Minimum of 2 years of supervisory or management experience in a residential or community-based mental health setting.
• Extensive knowledge of mental health treatment modalities, CBRF regulations, HUD housing programs, and crisis stabilization protocols.
• Experience with Kipu or similar case management software is highly preferred.
• CPR and First Aid certification (or willingness to obtain).
• Valid driver’s license and ability to pass a background check.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
• Must be able to clearly communicate, identify, analyze, and assess details.
• Ability to move around our facilities and lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421

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