About Job

Overview

This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.

Education:

Required: High School Diploma / GED

Preferred: Bachelor’s degree

Required: At least five (5) years working in a healthcare environment, complex scheduling experience

Preferred:

Required:At least three (3) years scheduling experience

-Level 3 worker

Skills:

Excellent telephone and written communication skills

Proficiency in computer skills; preferred Epic knowledge

High level of interpersonal skills

Ability to diffuse high stress situations and conflict resolution