Company Intro: At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees! Overview:The Call Center Premium Surgery Counselor is responsible for assisting the patient with all aspects of the surgical process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. The Counselor educates and counsels patients regarding their surgical options, including premium product offerings. They schedule surgery, makes all surgical appointments and act as a liaison between the office, surgical facility, patient and the referring physician. Responsibilities:

Maintains basic knowledge of surgeries performed at American Vision Partners facilities
Counsels patients for surgery by providing clear, concise details about what to expect for the surgery
Able to educate patients on the pre/post-operative instructions and the consents for surgeries
Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
Schedules necessary appts, as appropriate by specialty
Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
Ensures all patient out of pocket money owed is documented and collected prior to surgery
Helps to maintain referring provider relationships
Helps create an exceptional patient experience
Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
Answers incoming phone calls from patients concerning their surgery
Maintains patient confidentiality at all times
Participates in on-going training and continued education
Encourages a team-oriented environment
Performs any, and all additional duties as assigned

Qualifications:

High School Diploma or GED required
At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
Experience in ophthalmology preferred
Must be comfortable discussing financial options and presenting payment plans
Excellent verbal and written communication skills
Ability to make decisions within established protocols and with minimal supervision
Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
Demonstrated ability to meet deadlines

Benefits & Perks:Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

Call Center Premium Surgery Counselor

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