About Job

Providence Home Care is an Oklahoma based company with a big vision…to be the best team of trusted home health care professionals on the planet, caring for people in a way that we would want to be cared for. We exist to bring hope and healing to the people we serve. We are truly on a mission to serve people with world-class health care within the context of our core SERVE values, which are… Serving, Everybody Matters, Results, Virtue, and Excellence. In addition to serving our patients, Providence serves our community and around the world through our Everybody Matters initiative (www.everybody-matters.com). We are looking for great team members who share our vision and values.

Providence is currently looking for a highly-motivated individual with excellent communication and organization skills to take on the role of our Personal Care Scheduling Coordinator.

The Personal Care Scheduler will assist the Personal Care Services team in continually serving more clients by nurturing and serving our team of caregivers, ensuring they are highly trained, qualified and credentialed for the services that we provide. It is our goal to exceed the expectations of those we serve.

Responsibilities and desired skills include:

Essential Job Functions/Responsibilities:

Assign field staff to clients with an emphasis on creating quality matches
Manage scheduling to reduce and minimize overtime
Daily and weekly review of all schedules to minimize scheduling errors
Communication of all shift changes to clients and care staff
Document all staffing issues, call-offs and schedule changes in scheduling software
Secure potential back up assistance in anticipation of scheduling/on call issues.
Take responsibility for all staffing issues and demonstrating an attitude of problem resolution.
Track, prioritize and multitask while working in fast paced environment
Demonstrate an attitude of patience, compassion and ambition
Assist with any office/clerical duties as needed
Keep work calls, extended breaks and call-offs to a minimum
Participate in monthly on-call rotation, calling nursing on-call if a health emergency arises with a client.
First point of contact for all field staff
Build trusting relationships with field staff with a focus on professionalism
Leading care staff through exemplifying SERVE values, encouraging care staff to adopt our core values.
Maintain poise, compassion and respect in all dealings with clients and caregivers
Strict adherence to HIPAA guidelines, focusing on keeping proprietary information, client/family information and caregiver information confidential.
Practice active listening to allow clients and caregivers to feel heard when difficult situations arise.