Care Coordinator / Scheduler

Location: Independence, MO (coordinating care in client homes across the region)

Schedule: Monday-Friday, standard office hours (no weekends)

Position Summary

As a Care Coordinator / Scheduler, you'll be the central point for daily care operations—managing nurse assignments, maintaining client and staff relationships, and ensuring smooth delivery of services in client homes. This role offers a professional challenge and clear pathways for career advancement.

Key Responsibilities

• Accurately staff and schedule nurses to match client needs
• Manage multi-line phone system—answer inquiries, route calls, and handle messages
• Build and maintain strong relationships with clients, families, and field staff
• Interview and onboard potential field staff candidates
• Troubleshoot scheduling, client, or nurse issues and provide timely resolutions
• Maintain organized client files and monthly summary reports
• Review client documentation before onboarding new clients
• Execute additional administrative or special projects as assigned
  
  
  

Required Qualifications

• Prior office experience required; administrative or care coordination experience preferred
• Ability to manage multiple phone lines professionally and efficiently
• Excellent organization, attention to detail, and problem-solving skills
• High school diploma or GED required
• Professional, compassionate, empathetic communication skills
• Strong verbal and written communication, with the ability to articulate clearly in person and on the phone
• Demonstrated ability to appropriately match nurses with client needs and schedules
  
  
  

Benefits

• Competitive salary
• Comprehensive benefits package: major medical plans, dental, vision, and spousal coverage
• Paid holidays and PTO starting day one
• Career advancement opportunities
• Positive, growth-oriented workplace culture
  
  

Why Phoenix Home Care & Hospice?

At Phoenix, we're more than a home care provider—we're a community built on compassion, integrity, and mutual support. In your role as a Care Coordinator, you'll be supported by leadership committed to your success and the success of your team. You'll play a critical role in ensuring seamless care delivery and in shaping a compassionate, collaborative environment.

Apply Today

If you're organized, empathetic, and ready to support both nurses and clients with excellence, we want to hear from you. Choose Phoenix—apply today!