Employee Assistance Program (EAP)

Adult Housing Programs (AHP)

A New Start Intensive Case Manager

Hours: Monday - Thursday

Status: Full-Time - Non-Exempt

Reports to: Adult Housing Programs (AHP) Supervisor

About the Department:

The A New Start Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused families with children. Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

Job Summary:

Under the direct supervision of the AHP Supervisor, this position will provide direct intensive case management services to chronically homeless and disabled families.

• Conduct initial interview/intake, and client needs assessments.
• Provide case management and supportive services to clients moving into long-term housing, to promote transition from homelessness to residential stability.
• Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency.
• Review the client's treatment plan monthly, update the client's case plan, and track outcomes.
• Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Baby First Services, Energy Assistance Program, holiday programs, etc.
• Connect clients with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI/SSDI.
• Provide clients with referrals and resources for other social services and partner agencies.
• Must be able to communicate effectively with individuals from a variety of social, cultural, and economic backgrounds.
• Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month.
• Conduct weekly/semi-monthly home visits.
• Provide transportation to clients to ensure that all appointments are kept.
• Enter case notes and services in true time data (daily) into HMIS, reflecting activities of the client's progress.
• Always maintain audit-ready files. (Random audit checks are regularly performed)
• Maintain clear boundaries with all clients and providers.
• Must never allow your or the organization's ethical standards to be compromised.
• Facilitate Life Skills Training sessions for clients on-site 2-3 times per quarter.
• Attend meetings and trainings, as required.
• All other job-related duties as assigned by management for needs of the business

The ideal candidate will possess the following knowledge, skills, and abilities:

• Knowledge of local social service agencies and programs as they pertain to the local homeless population.
• Knowledge of applicable statutes, ordinances, and codes.
• Knowledge of social service work, and interviewing/referral techniques.
• Experience and understanding of homeless issues.
• Ability to understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• Ability to communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and exhibit a demonstrated understanding and sensitivity to culturally diverse populations.
• Effective written, verbal, and listening skills. Independently initiates and responds to correspondence.
• Ability to maintain order, and exercise appropriate judgment in crisis situations.
• Must have the flexibility to quickly adjust to shifting priorities.
• Ability to organize work schedule and budget time effectively.
• Understand and follow all agency policies and procedures.
• General computer knowledge and ability to use Microsoft Office software.
• Ability to work flexible hours, as required by consumer caseload.
• Ability to perform accurate mathematical equations to calculate client rent and utility costs, and request funding to pay those bills.

Required Qualifications:

• Proof of Highschool Graduation or GED
• Active Nevada Drivers License with clean MVR
• 2 years' experience with data entry, compliance, or related field
• Previous experience working with unhoused population

Preferred Qualifications:

• Bachelor's Degree in Social Work or related field