Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

We are seeking a Manager, Clinical Applications to manage and oversee the day-to-day use, maintenance, configuration, and optimization of our clinical applications, AthenaOne (EHR) and Salesforce (CRM). This leadership role, reporting to the Director, Clinical Applications and Product Management, will manage a team of Clinical Application Analysts and serve as a bridge between clinical, operational, and IT teams to ensure seamless EHR functionality and exceptional user experience.

Skills Required:

• Experience:
  • Minimum of 3–5 years working with Electronic Health Records, preferably AthenaOne

1. Familiarity with CRM platforms such as Salesforce, particularly in a healthcare or care coordination context

• Experience managing clinical applications teams or projects
• Demonstrated success in a healthcare technology or clinical informatics environment
• Technical & Regulatory Knowledge:
  • Strong understanding of HIPAA, MIPS, HEDIS, and healthcare compliance standards
  • Familiarity with user provisioning, role-based access, and EPCS workflows
• Skills:
  • Excellent interpersonal and communication skills
  • Strong organizational and problem-solving abilities
  • Comfortable in a fast-paced, constantly shifting environment
  • Ability to work cross-functionally and influence without authority

Key Behaviors:

• Lead and mentor a team of Clinical Applications Analysts
• Oversee day-to-day support activities for EHR and CRM users, including clinical providers, administrative staff, and leadership
• Provide guidance and escalation support for complex issues
• Manage user provisioning, including onboarding, offboarding, and EPCS setup for clinicians
• Oversee system configuration changes, templates, order sets, and clinical decision support tools
• Stay current on internal Product enhancements and ensure team can support end users with new features
• Ensure documentation and change management procedures are followed
• Monitor and assess AthenaOne release notes and communicate feature changes to internal teams
• Collaborate with Clinical Operations to assess and enhance user workflows
• Serve as subject matter expert on AthenaOne EHR and Patient Portal
• Act as the primary liaison with AthenaOne support and Athena Marketplace vendors
• Evaluate and manage third-party clinical applications and integrations
• Ensure EHR usage aligns with HIPAA, MIPS, HEDIS, and other regulatory requirements
• Support provider and staff training on system features and workflows
• Stay current on state and federal healthcare regulations that impact clinical applications

Competencies:

• Leadership: Inspires and guides team members, creates a positive and productive work environment, and leads by example in service excellence and system ownership.
• Collaboration: Builds trust-based relationships across teams, encourages information sharing, and drives cross-functional alignment.
• Project & Change Management: Manages competing priorities, timelines, and stakeholder expectations while guiding teams through change.
• Analytical Thinking: Evaluates complex problems, system impacts, and data trends to inform decisions and priorities.
• Regulatory Awareness: Maintains a strong understanding of healthcare standards and ensures compliance in clinical application use.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.