About Job
Business Analyst
Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support their
missions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.
Responsibilities
- Review service tickets for software requirements and defect reports in JIRA or ServiceNow
- Communicate with customers to clarify requirement
- Route services to Business Analyst or Developers for further analysis
- Dispose tickets in the system
- Prepare reports
- Customer Relationship Managers (CRMs) receive and review all Non-Break/Fix ServiceNow tickets, determine the best response for customer inquiries, and ensure all inquiries are tracked and responded to accordingly.
- CRMs are also responsible for facilitating the IMAG review/recommendation and directing the new requests through existing defined processes (ex. Product evaluations, and/or organization Governance
Qualifications
- Bachelor’s degree or five (5) years of experience in the field is require
- Must have experience with software development and support
- Must have experience with any ticketing system such as JIRA or ServiceNow
The following certifications and skillset are preferred:
• Foundation Certificate in IT Service Management (ITIL) v3 or higher
• Project Leadership Certificate
• Scrum Master
Compensation details: 70000-90000
PIe5c647ae34d3-37645-37728665
Professional Field
Other Behavioral, Mental, or Healthcare FieldPatient Focus
Diagnoses
Avoidant Personality Disorder
Therapeutic Approach
Methodologies
ECT
Practice Specifics
Settings
Home Health/In-home
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