DISPATCHER/SERVICE COORDINATOR, Charlotte, NC Established Forklift Dealership

CAROLINA INDUSTRIAL TRUCKS, INC., a forklift dealership founded in 1989, is in business to be the best material handling dealership and we are proud to represent the Unicarriers, Komatsu, Hyundai and Heli lines of material handling equipment. We are not only a forklift dealer, but we service all brands of forklifts. We have won numerous, prestigious awards for sales and service from our manufacturing Partners, but we are more proud of our amazing employees who stay with us, grow with us, and treat our valuable customers with their best service every day!

Our Charlotte, NC Branch Office is looking for an Experienced Service Coordinator/Dispatcher, who wants to be a part of a successful organization! Our history is outstanding, and our future is even better. This is a full-time hourly position working Monday through Friday. We offer an EXCELLENT benefit package!!

What your role would be!

• Handle the Service Department paperwork billing process in its entirety (Service Manager to review work orders)
• Dispatch all Service Calls and communicate with customer on ETA
• Maintain detailed Dispatch Log
• Assign Minitrac numbers to shop and road service technicians
• Gather all daily timesheets / work orders for Service Manager by 8:45am for DOC prep
• Train new service technicians on correct completion of paperwork
• Screen customer billing issues and complaints

> Compile information for Service Manager to communicate with customer

• Run weekly WIP report for Service Manager to review
• Manage customer survey comment cards

>1 card per technician per week (to be recorded in Dispatch Log)

• Maintain accurate PM list in Minitrac to include all rental equipment
• Ensure accurate PDI paperwork is sent to VP of Administration on new equipment
• Maintain “Pending Parts” and “Shop Job” Bins
• Assist Rental Manager with communication with Transport staff & directions
• Maintain Transport Dispatch Board with Rental Manager’s priority instructions

>Including outside wreckers, if appropriate

• Alert Sales Manager and Service Manager on any issues with recently sold equipment
• Assist Service Manager in communication with CSRs on customer issues
• Maintain files for completed work orders and timesheets
• Update Shop & Road Service Assignment Board / Transport Board daily
• Maintain Quote Log

> (Service Manager will perform all quotes and communicate with customers)

What you can expect from us!

· A company that will listen, celebrate your success, and offer help when needed.

· Very competitive hourly rate depending on experience and skills

· Medical, Dental, Vision, Life Insurance, vacation, 401K plus much more!

Who are we seeking?

· A professional who is willing to “go the extra mile” for his team member and our customers.

· Minimum of 5 years experience in administrative capacity

· Proficient with Microsoft Office (Word, Excel, Power Point, Outlook)

· Strong ability to multitask, set priorities and meet deadlines

· Experience with Minitrac Software highly regarded

· Advanced written and communication skills

· Effective organizational skills and problem solving skills

· Good analytical skills focused on resolution to issues

· High sense of emotional intelligence

· Knowledge and comprehension of basic accounting principles

Veterans/Minorites are encouraged to apply! www.citrucks.com

Job Type: Full-time

PAY: NEGOTIABLE

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Charlotte, NC 28273 (Required)

Ability to Relocate:

• Charlotte, NC 28273: Relocate before starting work (Required)

Work Location: In person