Dental/OS Patient Care Coordinator/OS Assistant

Dental Patient Care Coordinator (Part-Time / Full-Time)

The Oral Surgery & Dental Implants Center is a newly-established oral surgery practice building something special — a modern, relationship-driven dental experience centered around clinical excellence, elevated service, and long-term patient relationships.

We are seeking a confident, organized, and growth-minded Dental Patient Care Coordinator who understands that this role is the heartbeat of the practice. This is more than answering phones. This is about leadership at the front desk — creating trust, presenting value, managing systems, and helping patients move forward with care.

As our practice grows, this position has strong potential to expand into a Treatment Coordinator or Office Manager role.

The Ideal Candidate Is:

• Experienced in dental front desk or treatment coordination
• Confident presenting treatment plans and discussing financial options
• Strong with PPO insurance breakdowns, downgrades, waiting periods, and benefit verification
• Comfortable discussing comprehensive treatment
• Detail-oriented with payment posting and account accuracy
• Organized, proactive, and accountable
• Polished, professional, and hospitality-minded
• Growth-oriented and team-focused
• Familiar with CareStack (preferred but not required)

Key Responsibilities:

Patient Experience & Communication

• Warmly greet and check in patients
• Manage incoming calls with confidence and clarity
• Create an exceptional first and last impression

Scheduling & Flow

• Optimize the schedule for productivity and efficiency
• Confirm appointments and manage recall systems
• Follow up on unscheduled treatment

Financial & Insurance Coordination

• Verify insurance benefits thoroughly
• Present financial estimates clearly and confidently
• Offer payment solutions and financing options
• Collect and post payments accurately
• Support claims coordination and account accuracy

Treatment Acceptance & Growth

• Present and reinforce treatment recommendations
• Track outstanding treatment and follow up strategically
• Support daily production goals
• Help patients say YES to their health

What We Offer:

• Competitive pay (based on experience)
• Performance-based bonus potential
• Supportive, growth-focused team culture
• Modern systems and technology
• Clear opportunity for advancement as the practice grows

If you are passionate about oral surgery, value professionalism and accountability, and want to help build a thriving, patient-centered practice — we would love to meet you.

Job Types: Full-time, Part-time

Pay: $18.00 - $23.00 per hour

Work Location: In person